Core Points - During the "May Day" holiday, Shandong Port Yantai Port Passenger Company deployed 16 large passenger and cargo roll-on/roll-off ships across five passenger stations, expecting a passenger flow of over 28,000 on the first day [1] - The company implemented a separation of passengers and cargo, optimizing berth allocation and schedules to release 23,000 passenger spots and 2,900 vehicle spots, dynamically increasing trips and adjusting the ratio of passenger to cargo vessels [1] - The company emphasized a customer-centric service approach, providing customized ticket booking and itinerary planning for group travelers, and enhancing boarding efficiency through dual security channels and smart gates [1][2] Operational Enhancements - The company introduced real-time navigation solutions for large tourist buses and trucks, improving vehicle boarding efficiency with dedicated personnel guiding at key points [1] - A volunteer program with over 20 volunteers was established to assist passengers, particularly the elderly and disabled, ensuring a warm and supportive travel experience [2] - The company also launched themed activities in collaboration with COSCO Shipping, offering interactive sessions and customized gifts for travelers, while providing real-time flight information through various channels [2]