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扫码进门,驿站暖心小哥成了社区流动网格员
Hang Zhou Ri Bao· 2025-07-08 03:00
Core Insights - The article highlights the innovative construction of a "Delivery-Friendly Community" in Fengxiang Community, Tonglu, which effectively addresses delivery challenges and opens a new path for community governance [1][2]. Group 1: Delivery Challenges - With the widespread adoption of food delivery services, the conflict between community safety management and delivery efficiency has become increasingly prominent [2]. - The Evergrande Guanlanfu community, a high-rise residential area with a human-vehicle separation policy, experiences over 200 daily delivery orders, leading to inefficiencies and high complaint rates due to delivery personnel needing to walk up to 8 minutes to the farthest building [2]. Group 2: Innovative Solutions - In response to these challenges, the Fengxiang Community Party Branch collaborated with property management and delivery platforms to launch the "Delivery Personnel Code" certification system, allowing certified delivery personnel to enter the community quickly through a smart access system [3]. - The delivery time to the farthest building has been reduced to just 2 minutes, significantly lowering the order delay rate [3]. Group 3: Community Integration - The community has established a "Warm New Station" to provide essential services such as drinking water, charging, and climate control for delivery personnel, enhancing the overall service experience [3]. - The implementation of the "Delivery Personnel Code" has led to an 80% reduction in conflicts arising from deliveries, creating a more harmonious community environment [3]. - Delivery personnel have transitioned from being mere "transient visitors" to "co-building partners" within the community, actively participating in safety patrols and reporting safety hazards [3]. Group 4: Future Plans - The Fengxiang Community plans to further develop the "Delivery-Friendly Community" initiative by optimizing the "Delivery Personnel Code" and expanding the services offered at the "Warm New Station," with intentions to share successful practices with other communities [3].