Core Viewpoint - The State Grid Jiuquan Power Supply Company has officially piloted an intelligent outbound calling system, marking a transition from "manual-driven" to "digital-driven" power supply services, which is part of the broader digital transformation strategy of the State Grid Corporation of China [1][2]. Group 1 - The company is leveraging technology as a core driving force to build a panoramic monitoring system for local service calls, enabling real-time alerts and precise handling of abnormal service events [1]. - The implementation of cloud storage for service recordings ensures traceability and supervision throughout the service process, enhancing service transparency and providing data support for continuous quality improvement [1]. - The company is enhancing remote video monitoring in service halls to ensure efficient and standardized business processing, while also improving grid service methods to facilitate efficient handling of customer requests [1]. Group 2 - The company plans to continue leading with digital transformation, focusing on customer needs to innovate service models and optimize service processes, ultimately enhancing service quality and efficiency [2]. - The goal is to create a more high-quality and convenient power supply service system to provide strong electrical support for the high-quality development of the local economy and society [2].