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太恶心!“活的,正在爬”……又是山姆!
21世纪经济报道· 2025-03-19 08:49
Core Viewpoint - Recent incidents involving quality issues with Sam's Club products have raised consumer concerns and led to discussions about the company's food safety standards [1][4][7]. Group 1: Incident Details - A consumer reported finding multiple black insects inside the sealed packaging of a box of Sam's Club whole milk purchased in Chongqing, which sparked significant public attention [1]. - The affected product is a self-branded whole milk, imported from Germany, priced at 69.8 yuan for 30 boxes of 200 mL each, averaging 2.33 yuan per bottle [2]. - The company agreed to a return but the consumer expressed dissatisfaction with the compensation offered, which was limited to a refund and a 50 yuan voucher [2]. Group 2: Previous Issues - Similar quality complaints have been reported previously, including a case in September 2024 where a consumer found signs of water damage and insect eggs in the same brand of milk [3]. - On March 13, 2024, multiple complaints surfaced regarding "organic high-calcium fresh milk" showing signs of spoilage, such as clumping and sour taste, attributed to transportation conditions [4]. Group 3: Consumer Sentiment - Social media discussions indicate a growing frustration among consumers regarding recurring quality issues at Sam's Club, with many sharing their negative experiences [6][7]. - Over 10,000 complaints related to Sam's Club have been recorded on the Black Cat Complaints platform, highlighting widespread dissatisfaction [13]. Group 4: Company Expansion and Performance - Despite the quality issues, Sam's Club continues to expand, with a new store established in Zhangjiagang on March 18, 2025, and plans for seven new stores entering the recruitment phase [16][18]. - Walmart's recent financial report indicated a 27.7% increase in net sales in the Chinese market, with Sam's Club contributing significantly to overall revenue, suggesting strong membership growth [18].