Core Viewpoint - Recent reports highlighted inconsistencies in the packaging labels of a product named "Crab Four Treasures Crab Yellow Noodles" sold at a Sam's Club in Jiaxing, Zhejiang, leading to widespread public concern and regulatory investigation [1][7]. Group 1: Product Labeling Issues - A customer discovered discrepancies between the outer and inner packaging of the "Crab Four Treasures Crab Yellow Noodles," with different names and missing ingredients on the labels [3][6]. - The outer packaging indicated "Handmade Dry Alkaline Noodles," while the inner packaging referred to it as "Intangible Cultural Heritage Handmade Sun-Dried Noodles (Raw Dry Noodles)" [3][6]. Group 2: Regulatory Response - The Jiaxing Market Supervision Bureau has opened a case following the customer's complaint, and the product's labeling was confirmed to have passed local compliance checks prior to market release [7][8]. - The local regulatory body stated that the determination of compliance will not solely rely on the company's claims but will follow the investigation results from the supplier's local market supervision department [7]. Group 3: Recent Controversies - Sam's Club has faced multiple controversies this year, including complaints about the quality of its organic milk and changes in product selection that have drawn consumer criticism [8][9]. - In July, customers reported a downgrade in the quality of organic soybeans without a change in price, further fueling dissatisfaction [9]. Group 4: Business Performance - Despite the controversies, Sam's Club's performance remains strong, with Walmart China reporting a net sales figure of 5.8 billion yuan (approximately 4.16 billion yuan) for the second quarter, reflecting a year-on-year growth of 30.1% [12][13]. - The company opened two new Sam's Club locations, bringing the total to 56, and over 50% of sales came from e-commerce channels, which grew nearly 40% [13][14].

Core Viewpoint - Sam's Club is facing a public relations crisis due to product selection issues, with topics related to "downgraded product selection" and "removal of popular items" trending on social media, accumulating over 140 million views [2][3] Group 1: Product Selection Controversy - The controversy began when consumers reported that Sam's Club removed high-repurchase-rate products like sun cakes and rice puddings, replacing them with common supermarket brands such as low-sugar snacks, leading to customer dissatisfaction [3] - The most criticized change involved domestic brands being rebranded with English names to create a false "high-end imported" image, which angered many members who felt betrayed [3] - A specific product, "Low Sugar Haoliyou Pie," received over 300 negative reviews for not meeting its advertised sugar reduction claims, raising concerns about its ingredients and contradicting Sam's Club's "strict quality" promise [3][5] Group 2: Quality Control Issues - Sam's Club's quality control has come under scrutiny, with multiple complaints about products like organic milk showing signs of spoilage, leading to urgent product recalls [6] - In 2024, Sam's Club was reported to have faced five incidents related to food safety within ten days, including issues with meat products and labeling discrepancies, resulting in administrative penalties for selling substandard goods [7][8] Group 3: Membership and Customer Experience - Complaints about Sam's Club have exceeded 11,579, with over 1,000 related to poor after-sales service, highlighting a growing dissatisfaction among members regarding customer support [10] - Members have expressed frustration over the perceived lack of value in their membership, with some considering switching to competitors like Costco due to unfulfilled promises of benefits [10] Group 4: Strategic Changes and Market Competition - Sam's Club has recently undergone organizational changes and is accelerating its expansion strategy, with plans to open 8 to 10 new stores in 2025, despite the challenges of maintaining product quality and selection [11][12] - The competitive landscape is intensifying, with rivals like Costco and Hema aggressively targeting Sam's Club's customer base through differentiated product offerings and pricing strategies [13] Conclusion - The impressive membership numbers, exceeding 5 million, mask an imbalance between rapid expansion and quality assurance, indicating that Sam's Club must refocus on its core promise of quality to retain customer trust [14]

Group 1 - Sam's Club has become a unique presence in the Chinese market, attracting middle-class consumers despite ongoing food safety scandals [1][5][7] - The frequent negative incidents are attributed to rapid expansion and a lack of detailed management in stores, leading to a failure in maintaining standardized operations [1][3][7] - In response to these issues, Sam's Club has appointed a new CEO for the China region and is restructuring its organizational framework to enhance management [1][2][3] Group 2 - Sam's Club is undergoing a significant organizational adjustment, increasing the number of regions from six to seven, with a focus on Jiangsu and Zhejiang provinces [2][3] - The company plans to accelerate its expansion in China, aiming to open 8-10 new stores annually starting in 2025, a significant increase from the current rate of about six per year [2][3] - As of May 2025, Sam's Club has opened 56 stores in China, with eight located in Jiangsu and eight in Zhejiang, indicating a strategic focus on these regions [2][3] Group 3 - Despite rapid growth, Sam's Club faces challenges in the Jiangsu and Zhejiang markets, with no stores in the top ten for sales as of 2024 [3][9] - The company has experienced multiple food safety incidents in 2023, including complaints about spoiled products and foreign objects in food items [5][6][10] - Sam's Club's customer service responses to these incidents have been criticized as inadequate, highlighting a need for improved management and accountability [5][7][10] Group 4 - In contrast to Sam's Club, Costco has adopted a slower expansion strategy in China, opening only seven stores in five years, which has limited its market presence [9][10] - Costco's reliance on imported goods results in higher prices compared to Sam's Club, which sources 70% of its products locally, allowing for faster inventory turnover [10][11] - The differences in operational speed and supply chain management between Sam's Club and Costco illustrate varying approaches to market penetration and customer satisfaction [9][10]

Core Points - A consumer reported finding a suspected glass foreign object in a "Fresh Meat Bun" purchased from Sam's Club, raising concerns about food safety [1] - Walmart responded to the incident by conducting an internal investigation and confirmed that no abnormalities were found in the same batch of products, but the item was removed from shelves as a precaution [1] - There have been multiple reports of food safety issues at Sam's Club, including complaints about spoiled milk and foreign objects found in other food products [2] Group 1 - A consumer named Xu reported finding a transparent foreign object in a "Fresh Meat Bun" from Sam's Club, which costs 48.9 yuan for a pack of 20 [1] - Walmart stated that they are taking the matter seriously and are in communication with affected members while investigating the source of the foreign object [1] - Previous incidents at Sam's Club include reports of live insects found in products and foreign objects in food items, indicating a pattern of food safety concerns [2]

Group 1 - Recent reports indicate that consumers have found live worms in black diamond wax apples purchased from Sam's Club, raising concerns about product quality and safety [2] - Sam's Club's customer service stated that the presence of worms is considered a normal occurrence due to the lack of pesticides on fruit products, although they claim to conduct quality checks [2] - There have been previous complaints regarding the organic high-calcium fresh milk from Sam's Club, which reportedly turned lumpy and sour while still within its shelf life, leading to the product being removed from multiple sales channels [4] Group 2 - A consumer discovered that a cold dish labeled with a short shelf life was actually a frozen pre-prepared dish with a much longer shelf life, prompting regulatory scrutiny and a requirement for Sam's Club to rectify labeling issues [6] - The Wuhan market supervision authority has initiated quality inspections on the mislabeled cold dishes and mandated their removal from shelves to prevent consumer deception [6] - Sam's Club is a high-end membership store under Walmart, with over 30 years of operational history since its first store opened in 1983 [6]

Core Viewpoint - Recent incidents involving quality issues with Sam's Club products have raised consumer concerns and led to discussions about the company's food safety standards [1][4][7]. Group 1: Incident Details - A consumer reported finding multiple black insects inside the sealed packaging of a box of Sam's Club whole milk purchased in Chongqing, which sparked significant public attention [1]. - The affected product is a self-branded whole milk, imported from Germany, priced at 69.8 yuan for 30 boxes of 200 mL each, averaging 2.33 yuan per bottle [2]. - The company agreed to a return but the consumer expressed dissatisfaction with the compensation offered, which was limited to a refund and a 50 yuan voucher [2]. Group 2: Previous Issues - Similar quality complaints have been reported previously, including a case in September 2024 where a consumer found signs of water damage and insect eggs in the same brand of milk [3]. - On March 13, 2024, multiple complaints surfaced regarding "organic high-calcium fresh milk" showing signs of spoilage, such as clumping and sour taste, attributed to transportation conditions [4]. Group 3: Consumer Sentiment - Social media discussions indicate a growing frustration among consumers regarding recurring quality issues at Sam's Club, with many sharing their negative experiences [6][7]. - Over 10,000 complaints related to Sam's Club have been recorded on the Black Cat Complaints platform, highlighting widespread dissatisfaction [13]. Group 4: Company Expansion and Performance - Despite the quality issues, Sam's Club continues to expand, with a new store established in Zhangjiagang on March 18, 2025, and plans for seven new stores entering the recruitment phase [16][18]. - Walmart's recent financial report indicated a 27.7% increase in net sales in the Chinese market, with Sam's Club contributing significantly to overall revenue, suggesting strong membership growth [18].

本文转载自 21世纪经济报道 值班编辑｜ 江江 视觉 | 顾芗 近日，有多名消费者在社交媒体上称"山姆有机高钙鲜牛奶"在保质期内疑似变质，牛奶变成絮状并且伴 有发酸发苦。 有消费者表示买到有白色疙瘩的猪梅花肉↓ 外卖肥牛片到手变"肥油片"↓ 山姆对此回应是由于防疫打针处造成的药物挤压/ 图源：网友截图 3月13日，据@青蜂侠报道，产生变质的牛奶涉及多个生产批次，目前山姆多个购买渠道已下架该款产 品。 3月12日，据深圳新闻网报道，山姆客服回应，该情况属于正常现象。可能因牛奶中的蛋白质，经过碰 撞或颠簸或温度变化，导致出现结块、水乳分离、沉淀颗粒的现象。如遇到此类情况建议不要使用，可 以联系客服进行售后。 对此，网友们热议： 山姆超市多次被曝食安事件 据21世纪经济报道此前消息，2024年山姆曾在10天内被五次曝光翻车新闻，均涉及食品安全问题。 2024年，有消费者表示在山姆曾经买到发霉的有机香蕉↓ | 公司 | 应用數量 AI 应用名称 | 产品类型 | 所属行业 | MAU [2024.11】(万) | | | --- | --- | --- | --- | --- | --- | | | 6 豆包 | A ...

Group 1 - The core issue involves multiple consumers reporting that "Sam's Organic High Calcium Fresh Milk" appears to have spoiled while still within its shelf life, resulting in a clumpy texture and sour taste [1] - The affected milk spans several production batches, leading to the product being removed from various purchasing channels at Sam's [1] - Customer service indicated that the observed phenomenon may be a normal occurrence due to protein reactions caused by factors such as collision, jostling, or temperature changes, and advised against consumption if such changes are noted [2]