Core Insights - The article highlights the growth and achievements of the "Bang Bang Pei" claims service by Waterdrop Insurance, which has processed over 200,000 claims and assisted in claims amounting to over 1 billion yuan, with 88% of users preferring this service for claims issues [1][3]. Group 1: Service Development - In 2022, Waterdrop Insurance launched the "Bang Bang Pei" claims service, establishing a comprehensive service system that includes application assistance, review support, interpretation help, and mediation [2]. - The service aims to enhance user experience by introducing a "Three Good Services" model in 2024, focusing on good service, good products, and good claims throughout the insurance process [2]. Group 2: User-Centric Approach - A survey indicated that 80% of users desire more efficient claims processes, while 73% seek clear explanations of claims results, emphasizing the need for professional support during claims [2]. - The service has successfully assisted users like a Sichuan resident who, with the help of "Bang Bang Pei," recovered significant amounts in claims that were initially denied due to missing documentation [3]. Group 3: AI Integration - The "Bang Bang Pei" service has integrated AI to enhance efficiency, particularly for high-frequency claim users, allowing for rapid processing of claims within 1-2 hours [4]. - AI capabilities are also being utilized to assist in the interpretation of claims outcomes, reducing human error in the review process [4]. Group 4: Educational Initiatives - The long-term goal of "Bang Bang Pei" extends beyond individual claims to address fundamental issues in the claims process, including the launch of a video channel to educate users on insurance types and claims procedures [5]. Group 5: Membership and User Rights - In 2024, Waterdrop Insurance will upgrade its membership system, offering over 30 benefits that include health management and premium services to meet diverse customer needs [6]. Group 6: Security Measures - Waterdrop Insurance is enhancing its security measures against fraudulent activities in the insurance market by utilizing AI technology to monitor and combat issues like agent-led policy cancellations [8].