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重新理解消费者:五大行为变革背后的市场真相
Jing Ji Guan Cha Bao· 2025-07-01 07:15
Core Insights - The article emphasizes the need to understand evolving consumer behaviors in the context of macroeconomic uncertainties, inflation, geopolitical tensions, and technological disruptions, highlighting a shift from pandemic-induced consumption to a new stable norm [1] Group 1: Changes in Consumer Behavior - Consumers are spending more time alone online, with nearly 90% of the additional 3 hours per week in the U.S. dedicated to solitary online activities, leading to a decline in face-to-face social interactions [2][3] - In China, there is a dual focus on family and social relationships while "self-consumption" trends are rising, with categories like personal care and home entertainment becoming dominant [2][3] Group 2: Trust Dynamics - Despite high usage of social platforms, consumers exhibit low trust in these platforms for purchase recommendations, preferring advice from friends, family, and verified reviews [4][5] - Brands must shift from traditional advertising to building trust through authentic word-of-mouth and verifiable social content, as the context of who says what is more critical than the message itself [5] Group 3: Gen Z Consumer Trends - Gen Z is now a dominant consumer group, characterized by financial fragility yet a willingness to spend on self-expression and social currency, particularly in beauty, fashion, and wellness sectors [6][7] - This generation seeks brands that resonate with their values and cultural identities, emphasizing the need for brands to align with their ideals rather than merely adopting a youthful image [8] Group 4: Local Brand Preference - There is a significant shift towards local brands, with 47% of consumers preferring them, especially in food, beauty, and daily consumer goods, driven by a desire for familiarity and trust amid global uncertainties [9] - The rise of local brands in China reflects deeper cultural connections and a response to geopolitical tensions, indicating that global brands must localize their strategies to remain relevant [9] Group 5: Value Calculation Changes - Consumers are becoming more strategic in their spending, often trading off between categories, with over 79% engaging in "non-linear downgrading" to justify purchases in non-essential categories [11] - In China, the trend of "self-care" post-pandemic indicates that consumers are not just looking for discounts but for rationalizations of their spending, focusing on emotional and identity-driven purchases [11] Conclusion - The article concludes that understanding the complexities of human behavior is crucial for brands in navigating the evolving consumer landscape, emphasizing the importance of emotional resonance and genuine connections over mere transactional relationships [12][13]