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携程报告:旅行决策进入“双引擎”时代 多维数据诠释“友好”力量
Zheng Quan Ri Bao Wang· 2025-12-30 10:15
Core Insights - The core trend in travel decision-making is shifting from geographical coordinates to emotional needs, driven by a dual engine of "search engine + AI dialogue" [1] Group 1: AI and User Engagement - In 2025, the proportion of users utilizing AI for travel planning in searches is expected to increase by 270% year-on-year [2] - The user base for the AI Q&A product "Wenda" has seen a staggering growth of 367% year-on-year [2] - Travel is evolving from mere information retrieval to an important means of emotional regulation and life extension [2] Group 2: Cultural and Emotional Drivers - Concerts, events, and film IPs are emerging as new travel triggers, with searches for locations related to the film "Nezha 2" increasing by over 70% [3] - The release of "Zootopia 2" led to a 50% rise in search interest for Disney, while searches for the filming location of "Detective Chinatown 1900" surged by 473% within a week [3] - The analysis of dialogues on the "Wenda" platform reveals a strong emotional healing demand behind travel motivations [3] Group 3: Corporate Social Responsibility and Employee Welfare - The "2025 Annual Friendly Report" highlights Ctrip's achievements in promoting global cultural integration, industry innovation, ESG sustainability, and a friendly workplace environment [3] - Ctrip has made significant progress in low-carbon strategies and building a diverse and inclusive workplace [3] - The "Spring Festival Return to Work Policy," in place for three years, will expand in 2026 to include nearly a thousand employees in first-tier suburban customer service roles, offering two months of remote work benefits [3] Group 4: Leadership Vision - Ctrip's CEO emphasizes the importance of creating a friendly work environment and providing tangible support for employees' family and career development [4] - The company aims to continuously listen to employee feedback and translate consensus into actionable steps [4]