Core Insights - The article discusses the significant transformation of government services through the implementation of the "AI+" strategy, highlighting the introduction of a digital human platform by Daokeyun that integrates AI, metaverse, and digital human technologies to enhance government services [1][3]. Group 1: Digital Human Platform - The digital human serves as the core interface of Daokeyun's government AI metaverse solution, integrating government data and service capabilities to create a personalized intelligent service system [3]. - The platform supports various forms of digital humans, including real person cloning and 3D virtual customization, applicable in multiple scenarios such as consultation desks and online customer service [5]. Group 2: Service Capabilities - The digital human can handle a full range of services, from policy inquiries to material pre-review, achieving over 99% accuracy in responding to high-frequency questions like "social security payment process" and "business license application materials," significantly reducing the burden on human consultants [5]. - The platform offers multilingual support and personalized service recommendations based on historical behavior data, enhancing service precision and user experience [5]. Group 3: AI Integration and Efficiency - Daokeyun's solution integrates advanced AI models like DeepSeek to create specialized AI assistants for various government functions, improving departmental collaboration and decision-making [6]. - The solution promotes a comprehensive strategy that combines online and offline services, utilizing AI and digital human technologies alongside hardware like digital human terminals and holographic cabinets [6]. Group 4: Knowledge Management - The dual-engine architecture of "RAG + vector embedding" allows for the automatic organization and reconstruction of government knowledge, creating databases for policy and emergency management that enable quick access to the latest regulations [7]. - AI assistants can generate standardized documents and verify application completeness, while macro decision assistants provide trend predictions through big data analysis, enhancing efficiency and decision-making quality [7]. Group 5: User Interaction - Offline intelligent service terminals integrate information querying, smart interaction, and large-screen information display, allowing users to easily navigate processes through touch or voice commands, catering to all demographics including the elderly [8]. - The system supports contactless service upgrades with a voice recognition accuracy of 99%, facilitating seamless communication [8].