Core Viewpoint - The efficient operation of new energy commercial vehicles relies not only on product strength but also on the precise direct service of core components [1] Group 1: Market Dynamics - The transition of new energy commercial vehicles from policy-driven to market-driven has led to a gradual increase in the market share of electric heavy trucks, driving a continuous rise in the demand for corresponding components [2] - The market position of Te Baijia Power in the new energy heavy commercial vehicle drive system is becoming increasingly solid, with customer satisfaction and reputation continuously improving [2] Group 2: Customer Care Initiative - The "Customer Care Journey" event, themed "Driving the Future, Caring for Partners," was launched on March 16, 2026, to provide zero-distance care services and empower customers for efficient operations [1][4] - This three-week initiative will cover 18 provinces and over 40 cities, focusing on major electric heavy truck operating regions in China [4] Group 3: Service Model - Te Baijia Power's direct service model allows for one-stop, zero-distance high-efficiency service, enhancing brand influence and helping customers reduce costs and increase efficiency [14] - The initiative includes technical inspections, professional training, new product promotions, and customer communication and appreciation [9] Group 4: Technical Support and Training - The company has established a specialized technical service team to provide direct support to customers, ensuring vehicles maintain optimal operating conditions [16] - Regular professional training for service engineers is conducted to equip them with strong repair skills and response capabilities for vehicle faults [18] Group 5: Commitment to Customers - Te Baijia Power is committed to ensuring efficient operations for customers throughout the entire lifecycle, showcasing confidence in the electric heavy truck market [19] - The company aims to provide faster responses, more precise services, and professional guarantees to deliver more efficient and reliable operational solutions for electric heavy truck customers [19]