Core Insights - The core message of the presentation by Sheng Ruisheng, Secretary of the Board and Brand Director of Ping An, is to highlight how the company is leveraging technology as a core driver to reshape its development strategy through a dual-driven approach of "comprehensive finance + healthcare and elderly care" to tap into trillion-level market opportunities [1][2]. Group 1: Strategic Focus - Ping An aims to shift market perception from short-term performance to its long-term strategic positioning and core competitiveness, emphasizing the importance of understanding its foundational strategies amidst a recovering valuation post-pandemic [2][3]. - The company has established a dual-driven development strategy focusing on "comprehensive finance + healthcare and elderly care," which addresses the diverse wealth allocation needs of consumers and the unmet demands arising from societal changes due to deep reforms and aging population [2][4]. Group 2: Business Model and Competitive Advantage - Ping An is one of the few comprehensive financial service groups in China, with insurance as its core business while also covering banking, asset management, and other diversified services. The company emphasizes a customer-centric approach, providing integrated financial solutions that enhance customer retention and reduce risks associated with single business cycles [3][6]. - The healthcare and elderly care sectors represent a significant market opportunity, with Ping An innovatively adopting a Chinese version of the HMO model, integrating high-quality resources without heavy asset investments, and offering a cost-effective service model [4][6]. Group 3: Technological Integration - Technology is identified as the core driver for the diversified strategy of Ping An, with advancements in AI enhancing service efficiency and customer experience. The company has implemented a global operational management center and integrated technology into its service processes, achieving significant improvements in claims processing and customer service [5][6]. - The company has achieved a high level of digitalization, with 80% of service scenarios being handled through AI, significantly improving operational efficiency [5][6]. Group 4: Customer Service and Future Outlook - As of now, Ping An has served 250 million customers, providing a full lifecycle of services from basic financial products to comprehensive health management and elderly care solutions [7]. - Looking ahead to 2026, Ping An plans to enhance AI applications with three major innovative services: a universal service entry point, AI family doctors with high accuracy rates, and a unified global emergency rescue service [8].