无陪儿童服务
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2026春运|暖心护“飞” 甘肃民航全力守护无陪儿童旅客平安出行
Zhong Guo Min Hang Wang· 2026-02-16 08:39
陇南机场把童趣与年味融入服务,不仅为无陪儿童配备专人全程引导,还精心准备了小马布偶、书签挂 件等可爱小礼品,让孩子收获意外惊喜。机场联合地方文旅部门开展送春联、歌舞表演活动,设置心愿 墙和马年特色摆件,成为孩子们倾心的打卡点,暖心举措让独自出行的小朋友在欢声笑语中化解紧张, 感受别样的旅途温暖。 (甘肃民航供图) 从专人陪护、优先保障的基础服务,到特色礼品、互动活动的暖心点缀,再到智能可视、年龄扩容、红 色教育的创新升级,甘肃省民航以不同形式的贴心举措,织密无陪儿童出行安全网,让家长的牵挂变为 放心,让每一位独自"单飞"的小旅客都能在旅途中感受关爱、收获温暖。(编辑:张彤 校对:李季威 审核:程凌) 《中国民航报》、中国民航网 记者张彤 通讯员肖倩茹,李达 报道:春节假期,年味正浓,不少小朋友 开启了独自乘机的"单飞"之旅。为让无陪儿童出行更安全、更暖心、更顺利,兰州、庆阳、陇南等机场 纷纷亮出"硬核"举措、送上暖心服务,以专业的闭环保障、贴心的人文关怀,为每一位无陪儿童旅客的 航空旅程保驾护航,用真情实感诠释民航温度。 兰州机场依托"小红帮您"特色服务品牌,解锁无陪儿童服务新体验,机场打破5-12周岁常规限 ...
深航郑州基地举办航空知识进校园活动
Zhong Guo Min Hang Wang· 2025-12-01 11:52
未来,深航郑州基地将进一步推动服务品牌升级将品牌理念融入每一次服务、每一个环节,以专业守护 出行,用温情传递品牌温度,让"任何时候,自然体贴"的承诺伴随每一位旅客平安起航。(编辑:王亚 玲 校对:金杰妮 审核:韩磊) 儿童航空科普的精准落地,是此次活动的核心价值之一。深航科普小队深谙儿童认知特点,摒弃说教模 式,采用"趣味互动 + 具象化呈现"的科普模式:以印有深航标识的飞机模型为教具开篇提问,瞬间点燃 现场热情;通过动画短片直观解析飞机飞行原理,用实物演示清晰界定安全操作规范,将抽象的航空知 识转化为孩子们易懂的日常语言。将"儿童友好出行"服务标准转化为通俗知识:每一个知识点都紧扣品 牌服务细节,让师生直观感受到深航服务的专业性。通过这种"把品牌标准转化为用户体验"的方式,彰 显品牌服务力量,又切实提升安全防护意识与应急处置能力。此次科普活动精准对接儿童出行需求与校 园教育缺口,将安全出行理念根植于青少年心中,为他们的蓝天之旅筑牢安全基石。"无陪儿童服务"作 为本次活动的核心亮点,完整呈现了深航服务品牌的闭环保障能力。 长期以来,深航郑州基地坚持品牌宣传与便民服务深度结合,将航空科普知识与常见乘机问题解答融 ...
石家庄正定国际机场2025年暑运“单飞”无忧 让爱陪伴每一程
Zhong Guo Min Hang Wang· 2025-07-09 05:07
Core Viewpoint - The article highlights the increased demand for unaccompanied minor services at Shijiazhuang Zhengding International Airport during the summer travel season, emphasizing the airport's comprehensive service enhancements to ensure the safety and comfort of young travelers [1][2]. Group 1: Service Enhancements - Shijiazhuang Airport has optimized its service guarantee system for unaccompanied minors, ensuring seamless ground and in-flight services [2]. - The airport has established a standard service protocol in collaboration with airlines to facilitate the check-in and boarding process for unaccompanied children [2]. - A dedicated "unaccompanied minors activity room" has been set up to provide a safe and comfortable waiting area for young travelers [2]. Group 2: Real-time Monitoring - Parents can use the "Hebei Airport Passenger Service" WeChat mini-program to book unaccompanied minor services and track their child's journey through various airport processes [5]. - The program allows parents to view real-time updates on their child's status during check-in, security, waiting, and boarding, providing peace of mind [5]. Group 3: Emergency Preparedness - The airport has developed contingency plans for potential flight delays or cancellations, ensuring that unaccompanied minors are cared for in designated rest areas [6]. - Staff will provide meals and accommodations as needed during extended wait times, maintaining communication with parents throughout the process [6]. - Additional services are available for older children and first-time young travelers, including special check-in counters and dedicated guidance [6].