Core Viewpoint - A video posted by a netizen revealed that a feedback device at the Enshi Grand Canyon scenic area in Hubei could only register "likes," while pressing the "complaint" button showed no response, indicating a malfunction in the equipment [1] Company Response - The staff from Hubei E-Lv Co., Ltd. confirmed that the device's mainboard was faulty and repairs are being expedited [1] - The company has mandated that staff enhance the inspection and maintenance of the equipment to prevent future issues [1]