Core Viewpoint - The company is actively responding to national strategies by integrating digital technology into its operations to enhance financial security and efficiency, thereby establishing a strong foundation for becoming a financial powerhouse [1] Group 1: Digital Transformation - The company is collaborating with Huawei Cloud to build a financial-grade private cloud platform, aiming for full-stack cloud integration by 2026, which will enhance system stability, security, and scalability [2] - As of now, over 200 application systems are running smoothly on the cloud platform, covering core business areas such as policy management and solvency management [2] Group 2: Efficiency Improvement - The launch of the "Bai Xiao Sheng" app has integrated various functions to support agents, reducing the insurance application process time from 10 minutes to 5 minutes, achieving a 50% efficiency improvement [3] - The app also includes features for proactive customer engagement, enhancing the service quality and efficiency of agents [3] Group 3: Customer Service Enhancement - The "Yi Bao Tong" customer service platform has been upgraded to provide convenient online self-service for policy management, and a video service will be launched in September 2024 to assist customers remotely [4] - The average claim settlement time has been reduced to 1 hour, with a 99.98% settlement rate within 5 days, showcasing significant improvements in customer experience [4] Group 4: Risk Management - The company initiated the construction of a comprehensive risk management system in 2025, with plans to develop a front-end risk prediction model by 2026 [5] - The Risk Management Information System (RMIS) and Insurance Asset Risk Classification System (IARCS) have been established to enhance risk management capabilities [5] Group 5: Consumer Rights Protection - The AI-based consumer protection review system was launched in August 2025, which identifies potential risks to consumer rights before products and services are launched [6] Group 6: Knowledge Management - A collaboration with Tencent Cloud has led to the development of an AI-driven Q&A robot, "Bai Wen Bai Da," which will enhance information retrieval and management across various roles within the company [7] Group 7: Commitment to National Strategies - The company is actively engaging in five key areas: technology finance, green finance, inclusive finance, pension finance, and digital finance, to support high-quality economic development [8][9][10]

Core Viewpoint - Hand Return Group officially listed on the Hong Kong Stock Exchange, marking the third company nurtured by the Futian Jin Ke Dual Park, showcasing the success of the digital finance industry in Futian District [1][2]. Group 1: Industry Development - Since 2019, Futian District has developed the Bay Area International Financial Technology City and the International Financial Technology Ecological Park, creating a 60,000 square meter industrial space and achieving a "dual park linkage" development model [2]. - In just five years, the district has successfully nurtured listed companies such as Wealth Trend (listed on the Sci-Tech Innovation Board, stock code: 688318), Lingxiong Technology (listed on the Hong Kong Stock Exchange, stock code: 2436.HK), and Hand Return Group (listed on the Hong Kong Stock Exchange, stock code: 2621.HK) [2]. - As of 2024, the total valuation of companies in the Futian Jin Ke Dual Park is close to 70 billion yuan, with listed companies valued at 34.403 billion yuan and unlisted companies at 29.943 billion yuan [2]. Group 2: Company Innovation - Hand Return Group is recognized as a benchmark enterprise in the Futian Jin Ke Dual Park, driving transformation in the insurance intermediary industry through technological innovation [5]. - The company has developed a technology empowerment system that covers the entire business process from customer acquisition to claims [5]. - AI technology is utilized to enhance business quality, reducing effective complaint rates to below 1% and shortening the dual recording time for insurance policies to 10-15 minutes with a pass rate of 99.6%, significantly improving customer experience [5]. Group 3: Support Services - The Futian Jin Ke Dual Park provides comprehensive "four connections" precision services to support enterprise growth, including market connection, capital connection, policy connection, and talent connection [6]. - The successful listing of Hand Return Group exemplifies the collaborative innovation between government, enterprises, and parks, highlighting the core capabilities in resource integration and ecological construction within the Futian Jin Ke Dual Park [6].