Core Insights - The introduction of an AI-powered service system at the Wuhan Jin Yin Lake Power Supply Service Station enhances customer experience by allowing users to complete electricity-related tasks quickly and efficiently without human assistance [1][2] - The AI system can understand local dialects and provide instant responses to inquiries, significantly improving service efficiency and reducing customer wait times by over 50% [2] Group 1: AI Implementation - The new AI service system includes five digital employee roles: AI guide, AI assistant, AI query expert, AI business specialist, and AI manager, which work in conjunction with hardware like robots and smart service booths [2] - The AI system enables real-time teaching for new business processes, such as electric vehicle charging station installation, using animated demonstrations for better understanding [2] Group 2: Service Improvements - The service transition has moved from experience-based responses to standardized answers, enhancing operational efficiency and customer satisfaction [2] - The customer experience has evolved from traditional queuing and paperwork to a streamlined process using facial recognition and local dialect communication [2]