Core Viewpoint - The 2026 Spring Festival travel season in Chengdu is set to enhance passenger experience through innovative services and increased transportation capacity, with a focus on both convenience and warmth for travelers [1][2]. Group 1: Transportation Capacity and Services - Chengdu anticipates a 4.7% year-on-year increase in outbound travel volume and a 4% increase in local transportation capacity during the Spring Festival [2]. - The transportation department is dynamically adjusting capacity to meet the surge in passenger flow, including adding 118 pairs of temporary trains and special buses for migrant workers and students [2]. - Specific forecasts include 46,000 flight takeoffs at Tianfu Airport and 4.28 million passengers at Shuangliu Airport during the travel period [2]. Group 2: Innovative Services - The introduction of smart services such as the intelligent consultation robot "Xiao Tie" at Chengdu East Station allows travelers to quickly find ticketing information through facial recognition or input [2]. - Over 400 smart storage lockers have been set up at the Chengdu East Station to assist travelers with their luggage [2]. - The "hand-free transfer" service allows travelers to store their luggage at one airport and have it delivered to another, enhancing convenience during transit [5]. Group 3: Warmth and Community Engagement - Complimentary tangyuan (sweet dumplings) are being offered to travelers at Chengdu East Station, along with various cultural activities to enhance the festive atmosphere [3]. - Initiatives such as the 24-hour "shared home" service at the station provide resting areas for late-night arrivals, showcasing a commitment to traveler comfort [3]. - The establishment of a "love help" mechanism at the airport aims to provide comprehensive support for special needs travelers [3]. Group 4: Efficiency in Lost and Found Services - The introduction of self-service retrieval systems for lost items at Chengdu East Station has significantly improved efficiency, reducing the time taken to retrieve lost items from three minutes to thirty seconds [6]. - The self-service kiosks for lost items and identification documents have streamlined the process, allowing travelers to reclaim their belongings quickly and conveniently [6].