2月2日，2026年春运大幕开启，将持续到3月13日，共40天。行走在成都东站、成都双流国际机 场、成都天府国际机场等交通枢纽，百米之间，触目皆是暖意，一些充满巧思的新服务悄然上线，正让 旅客的回家路、出游路变得更轻松、更温暖。 "智慧+暖心"：机器人答疑、汤圆暖胃 今年春运，成都预计对外交通出行量同比增长4.7%，市内交通载客量同比增长4%。更多"智 慧"与"暖心"服务，正融入出行各个环节。 在成都东站候车厅，智能咨询机器人"小铁"首次上岗。"您好，请问查询哪个车次？"旅客通过人脸 识别或输入车次，即可快速查询检票口。成都东站汽车客运站还联动成都西站，设置400余个智能寄存 柜，24小时帮助旅客"减负"。 便捷与温暖背后，是系统性的运力与服务保障。面对大幅增长的客流，交通运输部门动态调配，全 力护航。铁路方面，成都车站精准实施"一日一图"，通过加开夜间高铁、动车组重联等方式动态调整运 力，计划增开临客列车118对，重点保障热门方向运力；公路水路则开行"春暖农民工"专车、学生包 车、旅游直通车等，满足多样化出行需求。同时，高速公路服务区增配充电设施，机场优化换乘衔接。 具体来看，天府机场预计春运起降4.6万架 ...

本报讯（记者李博）清晨的热豆浆、傍晚的鲜切花、旅途里的临时寄存、通勤中的一杯咖啡……如今， 北京地铁的便民服务早已不止于饮料与食品，更渗透到日常生活的细微之处。 "十四五"期间，北京地铁实现便民服务的"温暖跃迁"：从单一机具到多元业态，从基础服务到智慧服 务，如今，北京地铁公司所辖375座车站便民服务设施覆盖率达97.83%，将"出行即服务、出行即生 活"的理念，转化为北京市民触手可及的幸福体验。 北京地铁从解决"出行痛点"出发，将便民服务延伸至乘客生活全场景：39处早餐车解决"早餐难"，171 处智能寄存柜覆盖文旅核心区与交通枢纽,让游客解放双手轻装游览；2640台自助机具则从最初的食品 饮料机，升级为潮玩机、鲜花机柜等十余种类型，共享充电宝更是让"电量焦虑"成为历史。北京地铁便 民服务已完成从基础配套向多元化服务的成功转型。特色业态的入驻让地铁站焕发独特的魅力。32 处"地铁小站"采用"品牌空间+公共服务"模式，实现美妆、汽车、家居等业态的创新经营，为乘客打造 集"轨道出行-商业资讯-生活服务"为一体的出行体验。 "以前换外币要跑银行，现在在地铁站就能办，太方便了！"在8号线王府井站，乘客李女士称赞道。这 ...

Core Viewpoint - The rise of smart storage lockers in public places has led to consumer concerns regarding deposit refunds, highlighting issues with transparency and consumer rights in the shared economy [1][2]. Group 1: Consumer Experience and Issues - Consumers face challenges retrieving deposits from storage lockers, as refunds often do not return to the original payment method but instead go to a balance in the app, requiring additional steps to withdraw [1]. - Misleading notifications about refund success further complicate the process, leading to frustration among users who struggle to reclaim their deposits [1]. - Many consumers have resorted to creating guides on social media to help others recover their deposits, but difficulties persist due to outdated information or changes in service providers [1]. Group 2: Regulatory Recommendations - Regulatory bodies are urged to strengthen governance by establishing clear deposit management guidelines, including terms for refunds, timelines, and penalties for violations [2]. - The creation of a regulatory app for shared equipment is suggested to facilitate data-driven governance and improve transparency in deposit return rates and complaint handling [2]. - Public venue managers should conduct thorough vetting of storage service providers to ensure compliance with legal and ethical standards, including clear signage of refund policies [2]. Group 3: Business Practices and Consumer Protection - Businesses are encouraged to enhance technology for seamless deposit refunds and to clearly communicate refund procedures to consumers, particularly targeting older visitors [2]. - Establishing dedicated bank accounts for deposit management is recommended to prevent misuse and ensure timely refunds, addressing consumer concerns [2]. - Consumers are advised to check their app balances immediately after using the lockers and to document transactions to facilitate any necessary follow-up with service providers [3].