服务型执法

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锲而不舍落实中央八项规定精神|以“服务型执法”提升助企效能——北京昌平探索创新市场监管模式
Xin Hua She· 2025-08-04 05:49
Core Viewpoint - The focus of the article is on the transformation of regulatory practices in Changping District, Beijing, emphasizing a "service-oriented enforcement" approach to enhance business support and optimize the regional business environment [1][2]. Group 1: Regulatory Innovations - Changping District Market Supervision Administration has implemented a service-oriented enforcement model, which has led to a significant reduction in food-related complaints, with a 50% decrease in complaints from January to July 2024 compared to the same period in 2023 [2]. - The introduction of consultation and review systems for major cases has ensured that all procedures from case filing to penalty decisions are legal and compliant, with 59 case review meetings and 21 consultation meetings held since the implementation [1]. Group 2: Business Engagement - The administration has actively engaged with businesses by providing legal services and inviting them for consultations, which has improved communication and service effectiveness [3]. - Over 70,000 business entities have been exempted from penalties since 2024, amounting to a total of 25.72 million yuan in waived fines, demonstrating the effectiveness of the service-oriented approach [3]. Group 3: Shift in Enforcement Philosophy - The philosophy of enforcement has shifted from a focus on penalties to one aimed at industry regulation and future development, with the goal of using individual cases to improve overall industry standards [3]. - The administration has adopted a proactive approach to monitoring, including online oversight of 2,689 catering units and creating a "no disturbance" list for 12,433 businesses, thereby minimizing disruptions to operations [2].