Core Points - A Shanghai citizen attempted to exchange over 140 pounds of damaged 1-cent coins at a local bank but was refused due to the coins' condition and quantity [1] - The bank recommended the citizen visit designated People's Bank of China locations for such exchanges, citing efficiency and accuracy concerns [1] - The bank offered transportation assistance to the citizen but he declined to go to the recommended locations [1] Company Response - Shanghai Rural Commercial Bank stated that the frequent and large volume of damaged coin exchanges raised concerns about efficiency and customer wait times [1] - The bank arranged for a dedicated staff member to handle the exchange of qualifying coins on-site, following the People's Bank of China's regulations for damaged currency [1]