水滴AI客服'保小慧'
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水滴公司:二季度营收8.38亿元 连续14个季度实现盈利
Ren Min Wang· 2025-09-05 01:42
Core Insights - Waterdrop Inc. reported a net revenue of 838 million yuan for Q2 2025, representing a year-on-year growth of 23.9% [1] - The company achieved a net profit attributable to shareholders of 140 million yuan, up 58.7% year-on-year, marking 14 consecutive quarters of profitability [1] - Operating expenses as a percentage of revenue decreased by 6.4 percentage points to 38.7% [1] Revenue Breakdown - Insurance-related revenue reached 739 million yuan, a year-on-year increase of 28.7% [1] - Operating profit for the insurance segment was 171 million yuan, reflecting a 39% year-on-year growth [1] - The first-year premium for insurance business surged to 3.204 billion yuan, up 80.2% year-on-year [1] Short-term and Long-term Insurance Performance - Short-term insurance first-year premiums grew by 95% due to increased customer acquisition efforts and AI capabilities [1] - Long-term insurance first-year premiums increased by 45.4% as the company accelerated the application of AI models [1] Charitable Contributions - Waterdrop's fundraising platform has facilitated donations of 70 billion yuan to 3.54 million patients since its launch, with approximately 480 million users participating [1] Digital Clinical Trials - The digital clinical trial business reported a net revenue of 27.77 million yuan, a 34.2% increase year-on-year [2] - Waterdrop's subsidiary, Yifan Pharma, has established partnerships with 198 pharmaceutical companies and CROs, completing 1,385 projects and enrolling 12,216 patients [2] AI Integration and Innovations - AI technology has been integrated across all business scenarios, significantly enhancing service capabilities in drug management, patient services, and health education [2] - The AI medical insurance expert improved scale premium by 155% in Q2 [2] - An AI-based insurance product knowledge database was developed, containing information on approximately 7,000 insurance products [2] Customer Service and Risk Management - The AI customer service "Baoxiao Hui" provides 24/7 support, achieving 100% coverage of online service requests [3] - The AI underwriting expert "KEYI.AI" reduced the average processing time for complex health insurance underwriting by 80% and improved response speed by 260 times [3] - AI models are utilized for case authenticity verification and fund security monitoring in fundraising activities [3] Future Outlook - The CEO expressed optimism about the integration of AI in the insurance and health sectors, emphasizing the company's commitment to innovation as a growth engine [3]