Core Viewpoint - The article emphasizes the importance of knowing the right channels and methods for consumer rights protection and government service complaints, providing practical pathways to resolve common issues faced by individuals in these areas [1]. Group 1: Consumer Rights Protection - When facing disputes such as false advertising or difficulty in returning products, consumers should first approach the official customer service of the company involved, as many have dedicated complaint handling mechanisms [2][3]. - If direct negotiation with the company fails, consumers can seek assistance from the Consumer Association, which offers a comprehensive platform for complaints and has processed over 510,000 cases, recovering 410 million yuan for consumers as of March 2025 [4]. - The Black Cat Complaint platform serves as an efficient third-party tool for consumer rights protection, providing a user-friendly interface and quick response times, thus bridging the gap between direct negotiation and official oversight [5][10]. Group 2: Government Services and Public Affairs - For issues related to government services or public affairs, the 12345 government service hotline acts as a universal entry point for non-emergency complaints, ensuring that requests are directed to the appropriate departments [12][13]. - Specialized regulatory hotlines exist for specific sectors, such as the 12327 railway supervision hotline for transportation issues and local education department hotlines for school-related complaints, allowing for more precise and efficient handling of grievances [14].