Core Viewpoint - The incident highlights consumer dissatisfaction with the "95分" platform regarding the sale of a defective collectible toy, raising concerns about the platform's return policy and customer service practices [1][9]. Group 1: Consumer Complaint - A consumer named Mr. Wang reported receiving a defective Labubu toy with an unknown "foreign object" on its arm, which he found unacceptable [1][3]. - Mr. Wang's request for a refund was denied by the platform, which claimed the defect was "not within the inspection range" [3][6]. - The platform's inspection report only noted "slight use" and "packaging box damaged," failing to mention the arm defect [3][5]. Group 2: Customer Service Response - Customer service emphasized that the toy was rated as "Grade A" and suggested that minor defects do not affect usability, urging Mr. Wang to keep the item [5][6]. - When Mr. Wang pointed out the platform's failure to fulfill its inspection responsibilities, customer service reiterated that the item was not eligible for a no-reason return and offered a 10 yuan coupon as compensation, which he rejected [6][9]. Group 3: Legal Perspective - Legal expert Hu Yiming stated that the platform must adhere to the seven-day no-reason return policy as mandated by consumer protection laws, given its nature as a second-hand goods marketplace [9][10]. - Hu also noted that the platform violated the consumer's right to know by not disclosing the specific defects of the product at the time of sale, which infringes on the consumer's legal rights [10].