Core Viewpoint - The Haier Smart Home APP has introduced an "AI Voice" feature that simplifies the after-sales service process, enhancing user experience and efficiency in reporting appliance issues [1] Group 1: Innovation in After-Sales Service - The traditional appliance repair process required users to navigate through multiple menus and manually input product details, which was time-consuming and cumbersome [1] - With the new AI voice assistant "Xiao You," users can simply state their issues, such as "the air conditioner is broken," and the system quickly recognizes the intent and provides solutions [1] - This innovation has improved the efficiency of user reporting operations by 80%, making the service more user-friendly, especially for elderly users who may struggle with technology [1] Group 2: User-Centric Approach - The AI voice reporting feature exemplifies a technological upgrade in service that prioritizes user experience, demonstrating that high-tech solutions can be accessible and humanized [1] - The concept of a truly smart life is presented as one with zero barriers, emphasizing the importance of intuitive and easy-to-use technology in smart home environments [1]