Core Insights - The integration of AI technology is expanding the boundaries of smart living beyond traditional home settings, with user expectations evolving in both breadth and depth [1] - Haier Smart Home showcased its new AI Eye 2.0 suite and accompanying home robots at the 2026 China Household Appliances and Consumer Electronics Expo, aimed at relieving users from household chores [1] - Changan Automobile shared its collaboration progress with Haier Smart Home at the 2026 Haier Government-Enterprise Ecological Integration Innovation Summit, highlighting the creation of a human-vehicle-home ecosystem [1] Group 1 - The home appliance and automotive industries are entering a phase of stock competition, where cross-industry collaboration is essential for capturing market opportunities [2] - Users are seeking more than basic remote control; they desire seamless two-way interaction and convenient all-scenario services [2] - The human-vehicle-home ecosystem co-created by Haier and Changan focuses on multi-scenario needs, enhancing both service and experience [2] Group 2 - Successful cross-industry collaboration relies on resource integration and technological complementarity from leading enterprises [3] - Haier Smart Home has a strong advantage in comprehensive smart home solutions and ecosystem operation capabilities, while Changan Automobile brings extensive vehicle development and intelligent driving technology [3] - The human-vehicle-home ecosystem has already been implemented across multiple vehicle models, with features like voice control for home appliances and real-time alerts [3]

Core Viewpoint - Haier Smart Home emphasizes the future of smart homes should focus on a complete "home space" rather than isolated devices, aiming to liberate households from chores through advanced embodied intelligence solutions [1] Group 1: Smart Home Ecosystem and Innovations - Haier Smart Home released a comprehensive smart home ecosystem architecture and an open ecological strategy, showcasing its leadership in embodied intelligence with a "one brain, multiple spaces" framework [2] - The Haier Smart Home APP has been upgraded to enhance user experience, allowing for a clearer view of all smart devices in the home through a 3D family view, improving home management [2] - The company has established standards for smart appliances and released the "Household Brain White Paper (2026)" to define the technological foundation and commercial landscape for the next decade [3] Group 2: Product Launches and Technological Advancements - Haier Smart Home introduced new products such as the Tianyue AI light energy smart lock Q600Plus, which integrates with the entire smart home system and features perpetual power through micro-light generation [3] - The company aims to transition from passive to proactive intelligence in homes, showcasing a range of new smart products including smart locks and intelligent camera robots [3] Group 3: User-Centric Approach and Market Position - By 2025, Haier Smart Home expects to have over 130 million registered users globally, with 86.1 billion smart scene interactions annually, establishing a comprehensive smart home application platform [4] - The company has developed a unique "brain, body, limbs, and network" collaborative system, leveraging a complete home appliance product matrix to create a 3D digital space for families [4] - Haier Smart Home is committed to user-centric innovation and aims to transform into a platform service-oriented technology ecosystem, leading the global smart living sector [4]

Core Insights - Haier showcased its AI innovations at AWE2026 with the theme "AI Life, Boundless Evolution" [1] - The company emphasizes the concept of a "family space" as a complete living entity rather than isolated devices [1] Group 1: Smart Home Innovations - Haier's smart home ecosystem architecture and open ecological strategy were presented, highlighting a "one brain, multiple spaces" framework [3] - The company introduced a standardized solution for partners, allowing for "one-time development and multi-end deployment" with over 200 refined object models and a rapid 7-day integration cycle [3] - The upgraded Haier Smart Home APP features a 3D home view, enhancing user experience by providing clear visibility of all smart devices [3] Group 2: Standards and New Products - Haier led the release of standards for smart appliances, including the first evaluation standard for AI-based home appliances [4] - The "Home Brain White Paper (2026)" was published, defining the technological foundation and commercial landscape for smart living over the next decade [4] - New products such as the Tianyue AI light energy smart lock Q600Plus and various smart home solutions were unveiled, showcasing a shift from passive to active intelligence in home automation [4] Group 3: User Engagement and Growth - By 2025, Haier's smart home global registered user count is expected to exceed 130 million, with a total of 86.1 billion smart scene interactions throughout the year [4]

Core Insights - Haier Smart Home has been recognized as the global leader in smart home sales, according to Euromonitor International, based on projected sales figures for 2025 [1] - This achievement follows Haier's 17 consecutive years of leadership in the home appliance sector, marking a significant milestone in the smart living domain [1] Group 1: Company Strategy and Development - Haier Smart Home has been proactive in recognizing the evolving needs of consumers, transitioning from traditional appliances to smart living solutions over the past 20 years [3] - The company initiated its smart home strategy in 2006 with the Uhome platform, aiming to provide a seamless connection between users and their homes [3] - By 2021, Haier introduced the Haier Smart Home Brain, which offers personalized smart living solutions based on user needs [3] Group 2: Technological Innovations - Haier Smart Home is advancing product intelligence through a comprehensive software-defined approach, achieving 100% smart product integration and enhancing user interaction [4] - The company has developed over 70 smart living solutions across 11 spaces, utilizing AI technology to alleviate household burdens [4] - Upcoming innovations include the Seeker series featuring AI Eye 2.0 technology, set to be unveiled at the 2026 AWE, promising a comprehensive smart living experience [4] Group 3: Global Expansion and Ecosystem - Haier Smart Home operates two major AIoT platforms, HaiSmart and SmartHQ, facilitating smart home integration in over 70 countries and regions [4] - The HaiSmart platform connects over 100 million devices in China and Belt and Road Initiative countries, collaborating with over 6,600 ecosystem partners [4] - In Europe and the Americas, the SmartHQ platform boasts over 5 million active users and connects more than 21 million devices [4] Group 4: Future Outlook - Haier Smart Home is committed to continuous exploration in the smart home sector, focusing on technological innovation to enhance user experience [5] - The company has developed the UHomeOS, an AI-native operating system for smart homes, which adapts to user needs and promotes industry-wide capabilities [5] - Haier aims to provide intelligent space solutions that are responsive and intuitive, ensuring a comprehensive technological framework from hardware to software [5]

Core Viewpoint - The delivery process is crucial for user reputation in the smart home era, and Haier Smart Home has enhanced the delivery experience through a digital upgrade in its app, introducing a "real-time logistics tracking" feature [1][3]. Group 1: Digital Upgrade and User Experience - The new feature breaks traditional logistics information barriers, allowing users to view the real-time location, travel trajectory, and estimated arrival time of delivery vehicles on a map, similar to tracking food delivery [3]. - This "full visibility" service significantly alleviates user anxiety during the waiting period [4]. - Users gain autonomy over their time management, enabling them to self-modify appointment times in the app without repeatedly calling service centers, and they can also expedite requests [4]. Group 2: Impact and Statistics - The feature has benefited over 400,000 users, improving delivery success rates and enhancing the service experience during the delivery process [4]. - The end of delivery marks the beginning of service, as the Haier Smart Home app empowers the entire logistics process with visualization, reshaping the "first mile" of the service chain [4]. - This initiative respects user time costs and represents a solid step towards the implementation of a comprehensive smart home service system [4].

Core Viewpoint - The article highlights Haier's new "full-category smart management" feature in its smart home app, which transforms traditional smart appliances into intelligent companions that understand and enhance daily life [1][2] Group 1: Smart Home App Features - The Haier Smart Home App breaks the limitations of traditional smart home apps by providing proactive service capabilities throughout the entire lifecycle of smart home products [1] - The app offers deep customization for different categories of appliances, enhancing user experience and functionality [1] - For example, the refrigerator acts as a food management assistant, providing features like ingredient management, expiration reminders, recipe recommendations, and one-click ordering [1] Group 2: User Experience and Integration - The washing machine is transformed into a laundry expert, allowing for features such as laundry scheduling, completion notifications, and cloud-based program updates [1] - The app enables centralized management and deep interaction across all categories of appliances, seamlessly linking the smart home ecosystem [1] - The "Homecoming Mode" feature personalizes the user experience by automatically adjusting lighting, music, curtains, and air conditioning based on the family member recognized by the smart lock [1]

Core Insights - The article emphasizes the shift from "selling products" to "retaining users" as a critical transformation for companies in response to increasingly personalized and scenario-based consumer demands [1] - Haier Smart Home aims to establish a user-centric platform service technology ecosystem to enhance long-term competitiveness, having accumulated 430 million users, a 20% year-on-year increase [1] Group 1 - Haier Smart Home's "126" strategy focuses on building one smart home channel, two platforms (full-domain unified warehouse TC and user lifecycle), and enhancing six capabilities: high-end, globalization, digitalization, intelligence, ecology, and greenness [1][2] - The full-domain unified warehouse TC platform streamlines operations directly to users, improving efficiency and transparency, thus addressing previous issues of delayed demand transmission and inadequate service [2] - The user lifecycle platform enhances user experience through a proactive service system, utilizing big data and AI for precise matching and transparent service processes [2] Group 2 - Haier Smart Home's high-end strategy has led to significant sales, with the co-created "Mai Lang" refrigerator exceeding 1 million units in three quarters and the "Leader" washing machine surpassing 300,000 units since launch [2] - The company's globalization strategy involves not just selling products globally but also globalizing its platform and capabilities, exemplified by the X11 washing machine, which has sold over 1 million units across 20 countries [2] - By transitioning from product manufacturing to user management, Haier Smart Home redefines growth paths for enterprises and provides a practical transformation model for the industry [2]

Core Viewpoint - The Haier Smart Home APP has introduced an "AI Voice" feature that simplifies the after-sales service process, enhancing user experience and efficiency in reporting appliance issues [1] Group 1: Innovation in After-Sales Service - The traditional appliance repair process required users to navigate through multiple menus and manually input product details, which was time-consuming and cumbersome [1] - With the new AI voice assistant "Xiao You," users can simply state their issues, such as "the air conditioner is broken," and the system quickly recognizes the intent and provides solutions [1] - This innovation has improved the efficiency of user reporting operations by 80%, making the service more user-friendly, especially for elderly users who may struggle with technology [1] Group 2: User-Centric Approach - The AI voice reporting feature exemplifies a technological upgrade in service that prioritizes user experience, demonstrating that high-tech solutions can be accessible and humanized [1] - The concept of a truly smart life is presented as one with zero barriers, emphasizing the importance of intuitive and easy-to-use technology in smart home environments [1]

Core Insights - The article highlights the increasing demand for a comprehensive and seamless living experience in smart homes, moving beyond single appliance products to collaborative services from multiple brands [1] - Haier Smart Home was awarded the "Annual Industry Collaboration New Species" award for its outstanding performance in ecological collaboration, alongside other innovative products [1][3] Group 1: Award Recognition - The award recognizes organizations that catalyze systemic innovation and industrial collaboration through open platforms and innovative alliances [3] - Haier Smart Home's selection is attributed to its user-centric approach, breaking down barriers between devices, brands, and scenarios to enable seamless service flow and mutual benefits [3] Group 2: Ecosystem and Integration - Haier Smart Home has integrated over 6,600 ecological resource partners, 55+ brands, and 167+ categories of devices, connecting more than 52 million smart devices with over 13 million monthly active users [4] - The open ecosystem not only connects products, scenarios, and brands but also fosters a smart living network covering various aspects of life [4] Group 3: Innovation and User Experience - As a "catalyst," Haier Smart Home promotes scenario integration and experience upgrades, utilizing the UHome model to enhance interaction between users and appliances [4] - Examples of smart features include air conditioning adjusting wind direction based on user commands and washing machines recommending washing modes based on fabric type and stains, enhancing user convenience and safety [4] - The Haier Smart Home app allows users to control all home appliances, with an innovative 3D home view feature for more intuitive operation [4]

Core Insights - The article highlights the upgrade of Haier Smart Home's APP with an "AI self-diagnosis" feature, addressing common pain points in after-sales service for home appliances [1][3] Group 1: Traditional Repair Process Challenges - Consumers face a cumbersome and uncertain repair process, often requiring multiple communications to describe issues accurately [3] - The traditional model leads to delays, as technicians may need to schedule additional visits for parts replacement after initial diagnostics [3] Group 2: AI Self-Diagnosis Feature - The upgraded APP allows users to bind their devices, enabling real-time monitoring of appliance health [3] - The system initiates an intelligent self-check when abnormalities are detected, guiding users through simple troubleshooting steps [3] - Many false alarms can be resolved during this self-check phase, enhancing user experience [3] Group 3: Improved Service Efficiency - If repair is necessary, users can submit a service request with one click, streamlining the process [3] - Technicians receive precise fault codes before arriving, allowing them to bring necessary parts and complete repairs in one visit [3] - This proactive approach significantly reduces user wait times and marks a shift towards "intelligent" after-sales service in smart home solutions [3]