Group 1 - A woman in Hohhot, Inner Mongolia, faced verbal abuse from a Haidilao delivery service when she requested to replace meat with vegetables in her order [1] - Haidilao's response included an apology visit with gifts and a refund for the meal, attributing the incident to a potential hacking of their platform account [1] - The company has initiated a special investigation into the incident and is taking legal action against any violations that harm customer rights [1]