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营造放心消费环境 一批消费者保护相关国家标准发布
Zhong Guo Jing Ji Wang· 2025-11-14 05:47
Core Viewpoint - The recent release of national standards by the State Administration for Market Regulation aims to enhance consumer protection and create a trustworthy, fair, convenient, and safe consumption environment [2]. Group 1: Consumer Information Rights - The systematic revision and upgrade of national standards for consumer product instructions have been initiated, including the release of new versions for toys and furniture, which now require detailed information on materials and maintenance [4]. - Ongoing revisions are being organized for general instructions and specific categories such as household appliances, cosmetics, textiles, and sports equipment to ensure clear product information for consumers [4]. Group 2: Enhancing Consumer Experience - Four national standards have been released focusing on service design, user experience, service evaluation, and complaint handling to improve service quality and protect the rights of vulnerable consumers [6]. - Upcoming standards will address consumer experience centers and service in commercial areas to further enhance diverse consumption scenarios and create a safe shopping environment [6]. Group 3: Consumer Privacy Protection - The adoption of ISO international standards has led to the development of national standards for consumer privacy protection in product and service design [8].