Core Viewpoint - The Tmall Double 11 event experienced a temporary issue with the display of shopping funds for some users, which was attributed to a surge in user activity following the event's launch [1] Group 1: System Performance - On October 20, Tmall's Double 11 event began selling products, leading to a rapid increase in the number of users recharging their shopping funds, reaching nearly 10 million within minutes [1] - The surge in user activity triggered a system malfunction, which was resolved before 10 PM on the same day [1] Group 2: User Impact - All funds that were recharged during the malfunction were correctly displayed after the issue was fixed, ensuring that consumer usage and fund security were not affected [1]