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用更规范的服务 提升外卖平台行业整体水平
Mei Ri Shang Bao· 2025-12-08 23:27
Core Viewpoint - The recent rebranding of a food delivery platform and the upcoming release of the national standard for food delivery services indicate a new development phase for the industry [1][2]. Group 1: Industry Background - The food delivery platform, now renamed "Taobao Flash Purchase," originally launched in September 2008, marking the beginning of a significant industry that has evolved over 17 years [2]. - The newly released national standard is the first specifically addressing the management of food delivery services, filling a gap that previously existed in regulatory frameworks [1][3]. Group 2: National Standard Details - The national standard addresses issues such as "ghost deliveries," irrational competition, and insufficient protection of delivery personnel's rights, highlighting the need for regulatory intervention [3]. - Specific requirements include merchants providing storefront photos and videos for platform verification, platforms offering tools for evaluating promotional service effectiveness, and ensuring that costs of promotional activities are borne by the platform [3]. - The standard also emphasizes consumer rights protection, mandating platforms to compensate consumers for delivery issues caused by uncontrollable factors [3]. Group 3: Industry Response and Implementation - Major platforms like Taobao Flash Purchase, Meituan, and JD Delivery have expressed their commitment to voluntarily implement the new standard, signaling a positive step towards industry regulation [4]. - The standard is recommended rather than mandatory, necessitating active participation from platforms and ongoing legal improvements to keep pace with industry developments [4]. - The introduction of the national standard is seen as an opportunity to enhance the governance of food delivery platforms through stricter standards and more regulated services [4].
淘宝闪购客服回应系统出现故障
Core Viewpoint - The article highlights a significant disruption in the Taobao Flash Purchase service, with users reporting issues such as delivery failures and inability to cancel orders due to system malfunctions [1] Group 1 - Multiple users on social media reported that Taobao Flash Purchase was "down," indicating widespread service issues [1] - Users experienced problems such as deliveries being marked as out of range and long wait times for order fulfillment without any riders accepting the orders [1] - Taobao Flash Purchase's official customer service acknowledged the system app malfunction and stated that services are gradually being restored [1]