Core Viewpoint - The article highlights the innovative governance model implemented in the Yuanhui District of Luohe City, which focuses on community engagement and efficient problem-solving through a grid management system and digital platforms [1][2][3] Group 1: Governance Model - Yuanhui District has established a flat grid governance system that emphasizes "horizontal to the edge, vertical to the bottom" to enhance community services [1] - The district employs a service model termed "one leader + multiple specialists + N part-time roles," integrating over 3,000 community workers and local volunteers into the grid management [2] - The district has set up 535 residential grids and 234 specialized grids in key areas to facilitate better community engagement and problem resolution [1][2] Group 2: Problem Resolution Mechanism - A three-tiered problem resolution mechanism has been implemented, allowing simple issues to be handled on-site, while complex issues are escalated to street-level coordination or the 12345 government service hotline for resolution [2] - The district has successfully resolved over 12,000 grassroots issues through a closed-loop mechanism that integrates problem reporting, processing, supervision, and feedback [2] Group 3: Digital Empowerment - The district has merged various public service hotlines into a single smart city operation center, enhancing data management and operational efficiency [3] - A total of 9,800 public service requests have been processed this year with a 100% on-time completion rate and over 97% satisfaction among residents [3] - The district aims to further develop its governance model by focusing on socialization, rule of law, intelligence, and professionalism in grassroots governance [3]