Core Points - The "Double Eleven" shopping season has led to various promotional activities by e-commerce platforms, which can confuse consumers and result in disputes [1] - The distinction between "deposit" and "advance payment" is crucial, as they have different legal implications [3] - The surge in orders during "Double Eleven" increases pressure on logistics, leading to common issues such as delays, loss, and damage of packages [5] Group 1 - The promotional rules during "Double Eleven" are complex, particularly regarding the terms "deposit" and "advance payment," which can lead to consumer confusion [1][3] - "Deposit" is a legally recognized form of guarantee, where the buyer loses the deposit if they back out, while the seller must return double the deposit if they fail to deliver [3] - "Advance payment" is not a legal term and can be refunded regardless of who breaches the contract [3] Group 2 - The increase in orders during "Double Eleven" results in heightened logistics pressure, leading to frequent issues with delivery [5] - Sellers are responsible for the risk of damage or loss until the buyer has signed for the package, emphasizing the importance of verifying goods upon delivery [7] - Consumers should document any issues with their orders immediately and communicate with sellers for compensation [7]