Core Insights - The article discusses the challenges of managing mixed-use communities that include residential, commercial, and apartment spaces, particularly in Guangzhou and Shenzhen, highlighting the need to balance the needs of residents and merchants [1] Group 1: Survey Overview - A satisfaction survey was conducted in two mixed-use communities in Tianhe District, Guangzhou, focusing on the adaptability of convenience services, merchant management, and conflict resolution efficiency [1] - The survey included two sets of questionnaires: one for residents covering five dimensions (convenience services, noise control, environmental hygiene, parking management, complaint handling) and another for merchants focusing on three dimensions (property communication efficiency, management norms, facility support) [1] - The sample was stratified by resident age and merchant type, aiming to collect 350 valid responses from residents and 50 from merchants [1] Group 2: Survey Execution - The survey utilized a "precise reach" model, distributing resident questionnaires through online owner groups and community service centers, while merchant questionnaires were filled out during in-person visits by survey personnel [3] - The survey period lasted 11 days, resulting in 365 valid resident responses and 53 valid merchant responses, with effective recovery rates of 104.3% and 106% respectively [3] - Additionally, 20 in-depth interviews with residents were conducted to gather specific conflict cases [3] Group 3: Key Findings - Data analysis revealed that residents expressed high satisfaction with "package collection services" (68% satisfied) and "regulated business operations" (62% satisfied) [3] - Core pain points identified included "nighttime merchant noise disturbances" (59% feedback), "misalignment of convenience service hours with working hours" (51%), and "tight parking availability" (48%) [3] - Merchants reported issues such as "slow property communication response" (45%) and "untimely maintenance of public area facilities" (38%) [3] Group 4: Recommendations - The survey suggests that property management should establish a "merchant noise grading control mechanism" to set clear nighttime noise standards and conduct regular inspections [3] - It is recommended to adjust convenience service hours by adding evening package collection windows and weekend home service coordination [3] - Optimizing parking resource allocation by designating exclusive parking spaces for residents and merchants and promoting staggered parking is also advised [3] - A communication platform among residents, merchants, and property management should be established, with monthly coordination meetings to resolve conflicts promptly [3]