"真是太感谢你们了！这 3.9 万元是装修备用金，泡了水我还以为要损失一大笔，没想到你们这么有耐 心！" 近日，客户王先生在建行济宁任兴支行顺利取回兑换后的现金，紧紧握着柜员的手连连道谢，言 语间满是感激。 此前，王先生家中水管突然爆裂，原本准备用于装修的 3.9 万元现金被水浸泡。等他发现时，钱币已粘 连成团、褶皱变形，部分票面字迹也变得模糊不清，根本无法通过点钞机正常清点。看着这堆棘手的 "水泡钱"，王先生急得团团转，抱着试一试的心态，他带着钱款来到该行寻求帮助。 了解情况后，该行柜员立即安抚王先生情绪，并承诺会尽力处理。考虑到 "水泡钱" 粘连严重、票面受 损，柜员决定全程采用手工操作：先是小心翼翼地逐张分离粘连的钱币，避免因用力不当造成票面二次 损坏；接着用专用吸水工具轻轻吸干纸币表面水分，确保每张钱币都能清晰展现票面信息；最后将褶皱 的纸币平铺在操作台上，用工具仔细压平整理，为后续清点和兑换做好准备。 整个过程中，柜员始终保持专注，动作轻柔又不失效率。经过近 1 小时的细致处理，所有 "水泡钱" 均 完成初步整理。随后，柜员又通过人工反复清点核对，再用点钞机进行二次复核，最终确认 3.9 万元现 金 ...

Core Insights - The article highlights the importance of cash exchange services, particularly for damaged or worn-out Renminbi, which directly impacts the daily lives of citizens [1][2][3] - Minsheng Bank's Jinan West City Branch actively promotes cash exchange services to enhance public awareness and accessibility [1][2][3] Group 1: Cash Exchange Awareness - The bank's staff provides detailed explanations about the standards for exchanging damaged Renminbi, including specific criteria for the remaining surface area and clarity of patterns and text [1] - Community outreach efforts include setting up temporary stations to distribute promotional materials and educate residents about cash exchange policies [2] Group 2: Support for Local Businesses - The bank conducts visits to local merchants to understand their needs for small denomination cash, especially during peak shopping periods [3] - Merchants are informed about convenient appointment methods for small denomination cash exchange, ensuring their operational needs are met [3] Group 3: Commitment to Financial Services - The bank aims to enhance public understanding of cash exchange policies through comprehensive promotional activities, demonstrating a commitment to efficient financial services [3] - Future plans include continuous improvement of service measures to make cash exchange more accessible and convenient for the community [3]