Core Insights - The complaint index for the automotive industry surged by 38.53% year-on-year in the first three quarters of 2025, with service-related complaints accounting for 55.5% of the total [1] - BYD's service complaint index reached 62,440.95, representing nearly 70% of the total service complaints, with a staggering increase of 39,218.4, contributing to 90% of the overall service complaint index growth [1] - Major issues driving complaints include new vehicle iterations and price changes, affecting customer sentiment and vehicle resale values [1] Company-Specific Summaries - **BYD**: Key issues include discrepancies between vehicle configurations and official announcements, as well as unfulfilled promises regarding purchase subsidies and maintenance rights. Complaints about the "thousand-mile-eye" feature not functioning persist [2] - **Changan Automobile**: After excluding iteration and price drop issues, Changan's service complaint index surpassed BYD's, with 97.3% of complaints related to non-upgraded vehicle systems [2] - **Chery Automobile**: Similar to BYD, Chery's complaints focus on non-upgraded vehicle systems, unfulfilled promises, and issues with deposit refunds, with over one-third of complaints related to system upgrades [2] - **FAW Hongqi**: Ranked fourth in service complaints, with the primary issue being non-upgraded vehicle systems, leading to performance lags [2] - **Geely**: Complaints mainly stem from issues with deposit refunds and unfulfilled promises, with 45% of complaints related to deposit refunds due to delays in vehicle deliveries [2] Industry Trends - The primary service issues across various automotive companies include non-upgraded vehicle systems, unfulfilled promises, and deposit refund problems, indicating a significant challenge in customer service and satisfaction [2]

Group 1 - The automotive market is experiencing a significant price reduction, with new car prices reaching historical lows due to various subsidy policies and promotional discounts from manufacturers [1][2][5] - Major brands are offering substantial discounts, such as GAC Aion providing up to 35,000 yuan in trade-in subsidies and Chery's Tiggo 3X starting at 34,900 yuan, marking a historical low [2][6] - Luxury brands are also seeing price drops, with models like the Cadillac XT4 now available for under 160,000 yuan, and entry-level BMW electric models priced around 150,000 to 160,000 yuan [10][12] Group 2 - The promotional activities are intensified during June, coinciding with regional auto shows, leading to a flurry of limited-time offers from various manufacturers [2][4] - Despite aggressive pricing strategies, some dealers report that consumer interest has not significantly increased, with some experiencing lower sales during the holiday period compared to the previous year [9][13] - The second-hand car market is witnessing a rise in transaction volume, with some dealers reporting a 20% increase in sales, indicating a potential shift in consumer preference towards used vehicles amid new car price reductions [13]