Core Points - A customer reported being charged 68,000 yuan for a three-hour massage at a postpartum recovery center, claiming she was misled about her health issues and the necessity of the treatment [2][3] - The center initially refused to refund the amount, citing a signed agreement for the services rendered [3][4] - After intervention from a local news outlet, the center agreed to a full refund, which was processed by December 30 [4][5] Summary by Sections Customer Experience - The customer, Ms. Qian, visited the postpartum recovery center for rehabilitation and was told by a supervisor that she had several health issues that could be treated through massage [2] - The center claimed to have a partnership with experts who had previously helped celebrities, which influenced Ms. Qian's decision to proceed with the treatment [2] - Despite her initial hesitation about the cost, she was encouraged to use credit options to complete the payment [2] Refund Process - After realizing the treatment had no effect and discussing her experience with family and friends, Ms. Qian sought a refund from the center [3] - The center was uncooperative in providing details about the services and refused to issue a refund, leading Ms. Qian to seek help from the media [3][4] - Following media involvement, the center communicated with Ms. Qian and agreed to refund the full amount, which was completed by the end of December [4][5] Company Response - The postpartum recovery center acknowledged the situation and expressed intent to improve service processes and standards to prevent similar issues in the future [5]

Group 1 - A customer reported being misled by a postpartum recovery center, resulting in a charge of 68,000 yuan for a three-hour massage session [1][2] - The center's staff claimed the customer had various physical issues that could be resolved through massage, which led to the customer's impulsive decision to pay [1][2] - After realizing no improvement post-treatment, the customer sought a refund but faced resistance from the center, which cited a signed agreement [2][3] Group 2 - Following intervention from a local news outlet, the center agreed to a full refund of 68,000 yuan, which was processed by December 30 [3] - The center acknowledged the incident and expressed intentions to improve service protocols and standards to prevent similar occurrences in the future [3]