消费欺诈

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重金属超标!沙金首饰销售乱象遭曝光
Sou Hu Cai Jing· 2025-08-25 07:53
出厂价10元左右的黄铜镀金首饰,在网上的直播间里被主播包装成所谓越南提纯沙金,一件首饰卖到上百元。 "花小钱戴出大牌首饰的即视感,视觉效果堪比黄金。"今年以来,随着黄金价格持续上涨,市面上涌现出来一批"沙金首饰"。 这类首饰外观酷似黄金、售价却不高,因而迅速受到热捧,被不少消费者视为黄金价格高企之下的平替选择。 据商家所说,这些沙金主要产自越南、缅甸等地,内外颜色相同,且永不掉色。还有商家宣称,这些产品和黄金类似,不怕火烧,一件首饰的价格却远低 于黄金。 浙江义乌小商品城的商户表示,这些首饰主要采用黄铜作为原材料,在表面上电镀了0.05微米的黄金,可以模拟出黄金的质感。 不过,由于电镀层较薄,长期佩戴使用过程中会逐渐磨损。出厂价10元左右的黄铜镀金首饰,在网上的直播间里被主播包装成所谓越南提纯沙金,一件首 饰卖到上百元。 此前,新黄河也曾发布报道称,沙金是产于河流底层或低洼地带、与石沙混杂在一起,经过淘洗出来的黄金。露在地面的金矿石,经过长期的风吹雨打后 风化崩裂,金脱离了矿脉在泥沙中顺水而下并沉积,形成沙金。虽然沙金给人一种天然黄金副产品的印象,但实际上,当前市面上销售的绝大多数"沙金 饰品"与真正的沙金并 ...
花46万“捡漏”精品特斯拉,故障频出车主发现买的是“全损”车,法院判决:退一赔三
Qi Lu Wan Bao· 2025-08-11 02:36
Core Viewpoint - The case highlights the risks associated with purchasing used cars, particularly those with hidden damages and the importance of transparency in transactions. The seller was found guilty of fraud for concealing critical information about the vehicle's condition, leading to significant financial repercussions for the buyer [1][15][16]. Group 1: Incident Overview - In February 2022, a buyer, Mr. Zhao, purchased a 2019 Tesla Model X with a mileage of 85,000 kilometers for 462,000 yuan, believing it to be in excellent condition [2][6]. - After experiencing multiple mechanical failures within nine months, Mr. Zhao discovered that the vehicle had been declared a total loss by the insurance company due to a severe accident in 2021 [9][10]. Group 2: Seller's Defense - The seller, Mr. Yu, claimed he was not a professional used car dealer and had informed Mr. Zhao about the vehicle's prior damage, arguing that the term "total loss" used by insurance companies did not equate to a significant safety issue [11][12]. - Mr. Yu presented evidence of the vehicle's auction history and argued that the price difference indicated the vehicle's condition was known to the buyer [11][12]. Group 3: Legal Proceedings - The court found that Mr. Yu had intentionally concealed critical information about the vehicle's total loss status, constituting fraud under consumer protection laws [15][16]. - The initial ruling mandated Mr. Yu to refund the purchase price of 462,000 yuan and pay an additional 1,386,000 yuan as punitive damages, totaling three times the purchase price [15][16]. Group 4: Final Judgment - The appellate court upheld the initial ruling, emphasizing that Mr. Yu's actions were not merely an oversight but a deliberate attempt to mislead the buyer regarding the vehicle's true condition [16]. - The court reiterated that the classification of the vehicle as a total loss significantly impacts its market value and safety, which the seller failed to disclose [15][16].
太平鸟旧款服装当新款卖?消费者要退一赔三被拒,商家:今年生产的
Xin Lang Cai Jing· 2025-08-06 04:53
近日,消费者周先生向澎湃公众互动平台"服务湃"(https://tousu.thepaper.cn)投诉称,今年7月,他在 太平鸟男装官方旗舰店的直播间购入一件新款polo衫,但经对比发现,这件新款polo衫和他去年在太平 鸟线下店铺购买的一件Polo衫一模一样。事后,太平鸟客服也表示周先生购买的服装确为2024年款式。 周先生认为太平鸟虚假宣传,要求退一赔三但遭到拒绝。 接到周先生投诉后,智通财经联系了太平鸟官方旗舰店客服,对方表示周先生所购服装确为旧款,之所 以标注为新款,是因为该衣服为2025年新一批次生产的。随后,太平鸟售后工作人员表示,出现这种情 况可能是两种原因导致,一是今年对去年的旧款在面料上进行了改进,二是周先生购买的服装为今年新 生产的,所以写的新款,"如果对商品有所不满,需要根据具体购买的渠道进行申诉处理。" 周先生向记者提供的对比图,左边为今年在抖音太平鸟男装官方旗舰店购买,右边为去年在长沙百联奥 莱太平鸟实体店购买 太平鸟官方旗舰店新款服装与去年旧款"撞衫" 周先生介绍,7月6日,他在太平鸟男装官方旗舰店的直播间花224元购买了一件"新款"男装polo衫。7月 8日下午,快递被周先生家 ...
多地消协发布上半年消费者投诉情况:预付式消费、老年人遭欺诈等问题突出
Sou Hu Cai Jing· 2025-07-29 04:21
Group 1 - Consumer complaints in various regions have highlighted issues such as fraud, false advertising, and prepaid consumption since July 2025 [1] - In Hunan, consumer complaints increased by 23.02% year-on-year, with a total of 20,726 complaints received in the first half of 2025 [2][4] - Quality issues accounted for 30.13% of complaints in Hunan, with price and after-sales service issues following at 15.4% and 14.57% respectively [4] Group 2 - In Hunan, the medical beauty sector saw 213 complaints, primarily due to false advertising and misleading promotional tactics [6] - In Shaanxi, a total of 7,789 complaints were received, with after-sales service and quality issues being the main focus [7][9] - In Guangdong, consumer complaints rose by 30.34% to 538,852, with service-related complaints making up 52.97% of the total [10][12] Group 3 - In Sichuan, 33,824 complaints were received, with prepaid consumption and fraud against the elderly being significant issues [13] - In Tianjin, 4,327 complaints were processed, with after-sales service issues being a major concern [14][15]
维护“一老一小”消费权益 广东将重点监管“水弹枪”玩具等
Nan Fang Ri Bao Wang Luo Ban· 2025-07-10 08:05
Group 1 - The article highlights the rise of scams targeting the elderly and children, particularly in the context of the "silver economy" and the popularity of certain children's toys [2][3] - As of the end of 2024, China's elderly population aged 60 and above is expected to exceed 310 million, accounting for 22% of the total population, leading to increased health consumption demands [2] - The Guangdong Provincial Market Supervision Administration has reported 184 cases of false advertising related to elderly medicines and health products this year, indicating a significant issue in consumer protection [2] Group 2 - Popular children's toys, such as "real cooking" kitchen toys and water guns, often lack necessary safety certifications and pose multiple safety hazards, including burns and chemical exposure [3] - Manufacturers and sellers are evading regulations by labeling products as suitable for ages 14 and above, using misleading marketing tactics, and fabricating production addresses [3] - The Guangdong market supervision authorities are increasing inspections around schools and e-commerce platforms to ensure compliance and protect children from unsafe products [3]
别拿古法技艺当流量幌子
Xiao Fei Ri Bao Wang· 2025-06-19 02:50
Core Viewpoint - The rise of short videos showcasing traditional craftsmanship has led to a surge in consumer interest, but many products marketed as traditional art are actually mass-produced modern items, misleading consumers [1][2]. Group 1: Industry Concerns - The commercialization of traditional craftsmanship is driven by economic interests, leading to a dilution of its cultural value and potential consumer mistrust [2]. - The distinction between traditional craftsmanship and modern techniques should not be conflated, yet some businesses misrepresent mass-produced items as rare high-end art [2]. Group 2: Recommendations for Platforms - Short video platforms should take responsibility by implementing strict vetting processes for merchants and streamers, ensuring compliance and authenticity in content [3]. - Establishing a robust after-sales service system, including third-party verification for jewelry and collectibles, is essential to enhance consumer trust [3]. Group 3: Regulatory Actions - The Central Cyberspace Administration of China has initiated a three-month campaign to address malicious marketing practices in the short video sector, aiming to protect consumer rights and promote healthy industry development [3].
网上“买买买”,权益保护要跟上(法治聚焦)
Ren Min Ri Bao· 2025-06-16 22:13
Core Viewpoint - The rapid development of online consumption has raised higher demands for improving consumption models, enhancing consumption efficiency, and protecting consumer rights [2] Group 1: Online Consumption and Consumer Rights - Online shopping has become a significant way for consumers, emphasizing the need for trust and comfort in transactions [2] - The Supreme People's Court has released typical civil cases related to online consumption to address new issues and respond to public concerns [2] Group 2: Case Study on Live Streaming Marketing - A case involved a seller who misrepresented the material of a bracelet during a live stream, leading to a court ruling that the seller must honor a "fake compensation ten times" promise, resulting in a compensation of 10,000 yuan [3][4] - The ruling highlights the importance of accountability in live streaming marketing, where consumer trust is heavily influenced by the host's claims [4] Group 3: Ticket Purchase and Refund Policies - A case regarding concert ticket refunds revealed ambiguities in refund rules, where a consumer was partially refunded despite the platform's unclear terms [6][7] - The court ruled in favor of the consumer, emphasizing that ambiguous terms should be interpreted in a way that protects consumer rights [6][7] Group 4: Return Policies for Online Purchases - A case involving a handbag purchase showed that a seller's refusal to accept a return based on unclear terms was deemed invalid, leading to a full refund for the consumer [8][9] - The ruling reinforced the seven-day no-reason return policy, ensuring consumers can make purchases with confidence [9]
假防晒衣“热”销,消费欺诈终究见不得光
Nan Fang Du Shi Bao· 2025-06-09 15:21
Core Viewpoint - The market for sunscreen clothing is plagued by counterfeit products that do not meet national standards, leading consumers to unknowingly purchase ineffective items [1][2]. Group 1: Market Issues - Many sunscreen garments labeled as such fail to effectively block ultraviolet rays, resulting in consumer deception [1]. - The production and sales of fake sunscreen clothing involve fraudulent practices, with manufacturers not adhering to the national standard GB/T 18830—2009 [2]. - Despite lacking proper branding and product information, some counterfeit sunscreen clothing achieves impressive sales figures, with one model reportedly selling over 300,000 units annually [1]. Group 2: Regulatory Response - Following media exposure, local authorities have initiated inspections and product seizures, marking the beginning of actions against fraudulent companies [2]. - Consumers who purchase counterfeit sunscreen clothing are entitled to legal compensation, which can be three times the purchase price or a minimum of 500 yuan [2]. Group 3: Recommendations for Prevention - Increased consumer education on identifying genuine sunscreen clothing is necessary to combat fraud [3]. - Enhanced regulatory oversight of live-streaming e-commerce platforms is essential to ensure accountability [3]. - There should be a greater emphasis on random inspections of both online and offline sunscreen clothing sales to enforce laws against counterfeit products [3].