Group 1 - The article highlights the importance of customer-centric services in the banking sector, exemplified by the Agricultural Bank of China's Jinan Xiangongzhuang branch providing on-site assistance to elderly customers [1][2] - The bank's initiative to offer door-to-door services for password resets demonstrates its commitment to addressing the needs of vulnerable populations, ensuring that they can access their pensions without unnecessary hurdles [1][2] - The staff's approach included not only technical assistance but also emotional support, showcasing the bank's dedication to providing a warm and reassuring customer experience [1][2] Group 2 - The Agricultural Bank of China plans to enhance its services for elderly customers and improve accessibility, aiming to create a more convenient and warm financial experience for all clients [2] - The article emphasizes the connection between small banking services, like password resets, and broader social welfare, illustrating how financial institutions play a crucial role in ensuring the well-being of citizens [2]