Core Insights - The arrival of the AI era is transforming lifestyles, with AI algorithms enhancing speed and efficiency in various scenarios, but it raises questions about whether this is the ultimate goal [1] - Daikin has launched a new "Air Customization" strategy, offering personalized air solutions tailored to different spaces, individuals, and moods, demonstrating a commitment to quality living environments [1] - Daikin emphasizes a "human-centered" brand philosophy, integrating IoT big data with real human interaction rather than replacing human roles with AI [1][5] Group 1: Air Customization Strategy - Daikin's "Air Customization" strategy features a team of "Air Customization Masters" who provide personalized air solutions based on user preferences and needs [2][3] - The Daikin Air Lab, a new immersive experience center in Shanghai, allows consumers to engage with customized air solutions through multiple sensory experiences [2] - The service process includes consultation, installation, and ongoing support, ensuring a comprehensive user experience throughout the product lifecycle [3] Group 2: Service Model and Infrastructure - Daikin has developed the DAIKIN CARE service system, which includes 170 service outlets, 14 parts centers, and 19 training centers across China, supported by over 200 data experts and 3,000 engineers [4] - The DAIKIN CARE service redefines the perception of service, emphasizing continuous support rather than just maintenance, enhancing customer trust and satisfaction [4] - The company believes that technology is merely a tool, and the human element is crucial for building emotional connections and trust with consumers [5] Group 3: Future Vision - Daikin aims to continue leveraging the "big data + human" model to create new value in air quality and enhance living experiences [5] - The company is committed to using its century-long technological expertise and human-centered philosophy to establish a new high ground in air quality solutions [5]