Core Viewpoint - The company is enhancing its services for elderly customers by improving the environment of its service outlets and implementing age-friendly facilities, thereby contributing to the construction of an elderly-friendly society and increasing the financial service satisfaction of older users [1]. Group 1: Service Environment and Facilities - The company is continuously improving the service outlet environment and age-friendly service facilities to enhance the effectiveness of services for elderly customers [2][4]. - Dedicated service windows, comfortable seating, and aids such as reading glasses have been established to create a convenient service environment for elderly consumers [3]. Group 2: Online and Offline Service Integration - The company allows claims, policy maintenance, and complaints to be submitted online while still maintaining offline service options, encouraging elderly customers to use in-person services or authorize others to assist them [3]. - A dedicated customer service hotline (95596) has been enhanced with features specifically for elderly users, including voice prompts and dedicated service representatives [5]. Group 3: Digital Service Enhancements - The company's official WeChat account has undergone age-friendly modifications, including a "senior mode" button for easier navigation and larger font sizes [5]. - Educational materials and videos have been created to guide elderly customers in using online services effectively, covering topics such as policy loans, payments, and beneficiary changes [5].