Workflow
适老化服务
icon
Search documents
民生银行济南天桥支行开展优化支付环境宣传活动
Qi Lu Wan Bao· 2025-07-30 09:41
Core Viewpoint - The recent promotional activity by Minsheng Bank's Jinan Tianqiao Branch aims to enhance payment service convenience, improve services for the elderly, and raise awareness about fraud prevention, contributing to a harmonious financial environment [1][2] Group 1: Community Engagement - The bank organized a themed promotional event titled "Optimizing Payment Environment, Safeguarding Payment Security" in community areas, focusing on enhancing payment service convenience and educating residents on mobile payment techniques and fraud prevention [1] - Staff set up a "Mobile Financial Classroom" at a large community event, distributing materials such as the "Payment Service Guide" and "Safe Payment Manual," and demonstrating mobile payment operations and fraud prevention tips [1] - Special attention was given to elderly individuals, showcasing features like large print mobile banking, voice broadcasting services, and "one-click assistance," while guiding them through experiences with convenient services like "零钱包" exchange and QR code payments [1] Group 2: Merchant Support - The bank established a "Payment Service Vanguard" to support local merchants in the Tianqiao District, which is known for its commercial logistics [1] - The initiative included a "Payment Service into Merchants" campaign, where staff visited merchants to provide one-on-one guidance on upgrading payment systems and optimizing transaction processes [1] - Practical knowledge was shared with merchants on preventing illegal transactions, identifying counterfeit currency, and handling payment disputes [1] Group 3: Future Initiatives - The Jinan Tianqiao Branch plans to continue enhancing its payment service system by promoting simplified account opening processes and optimizing payment services for foreign nationals in China [2] - The goal is to ensure that financial technology advancements benefit the public and contribute to a safe, convenient, and efficient payment environment [2]
一键接通服务!泸州银行开通适老热线,让银发族感受金融温度
Cai Fu Zai Xian· 2025-07-09 02:09
Core Viewpoint - The aging population in China is increasing, with 22.0% of the population aged 60 and above by the end of 2024, leading to a focus on the "digital divide" in financial services for the elderly [1] Group 1: Innovations in Services - Luzhou Bank has developed a dedicated service channel for customers aged 60 and above, allowing them to connect directly with experienced customer service representatives, thus eliminating the need for navigating complex voice menus [2] - The bank has launched a "Caring Version" of its mobile banking app, featuring enlarged fonts, simplified functions, and voice prompts to assist elderly users [2] - Luzhou Bank has introduced a video connection service in its mobile banking platform, enabling elderly customers to interact with bank staff from home, addressing mobility issues [2] Group 2: In-Branch Services - Luzhou Bank has created an "Elderly Service Manual" tailored to the needs of older customers and established dedicated service positions in branches, staffed by personnel wearing "Elderly Service Specialist" badges [4] - The bank has implemented "three service cards" at its branches to facilitate communication for elderly customers with hearing or mobility challenges, ensuring their needs are met [4] Group 3: Financial Safety and Education - Luzhou Bank emphasizes financial safety for elderly clients by conducting regular "Silver Hair Classes" to educate them on fraud prevention through various outreach methods [5] - The bank organizes engaging activities, such as paper-cutting and photography, to foster social interaction among elderly clients while reinforcing its commitment to community service [5] - The overall transformation of Luzhou Bank's services for the elderly reflects a commitment to the principle of "finance for the people," combining technological upgrades with a human touch [5]
农行济南济北开发区支行:以心相伴,温情服务
Qi Lu Wan Bao· 2025-06-19 00:58
Core Points - The article highlights the importance of customer service and care in the banking sector, particularly focusing on the elderly population [1][2] - Agricultural Bank of China (ABC) emphasizes a customer-centric service philosophy, aiming to bridge the digital divide faced by older clients [1] Group 1 - The story illustrates a specific instance where a bank employee assisted elderly customers in navigating digital banking services, showcasing the bank's commitment to customer care [1] - ABC has implemented various age-friendly services, including dedicated service channels and facilities like reading glasses and wheelchairs for elderly clients [1][2] - The bank's approach includes one-on-one guidance for elderly customers and home service options for those with mobility issues, ensuring that service is attentive and personalized [1] Group 2 - The bank aims to provide not just transactional services but also warmth and care, reinforcing its commitment to high-quality customer service [2] - ABC plans to continue enhancing its services to ensure that every customer feels valued and cared for, maintaining its foundational principles of service [2]
厦门国际银行上线“关爱版”手机银行 树立适老化服务新典范
Zhong Guo Jing Ji Wang· 2025-06-03 14:28
Core Viewpoint - Xiamen International Bank has launched a "Caring Version" mobile banking service aimed at elderly customers, leveraging digital transformation and AI technology to bridge the "digital divide" and provide convenient, safe, and personalized financial services [1][2] Group 1: Service Features - The new mobile banking service includes an upgraded "large font" mode for easier navigation, featuring differentiated color schemes and enlarged key information for better readability [1] - AI applications enhance service efficiency with a 24/7 intelligent customer service robot, voice interaction capabilities, and features for visually impaired users, including voice broadcasting and a one-click assistance function [1][2] Group 2: Financial Ecosystem - The bank is creating a senior financial ecosystem with a dedicated "Leisure Zone" that integrates online consultations with top hospitals, home service bookings, and educational content on fraud prevention, health information, and financial courses [1][2] Group 3: Tailored Services - A wealth channel is established with dedicated wealth advisors to customize financial plans for elderly clients, alongside a "one-stop" life platform covering frequent services like bill payments and social insurance handling [2] Group 4: Security Measures - The bank implements multiple security measures throughout the transaction process, utilizing advanced technology for identity verification and real-time monitoring of transactions to protect elderly customers' funds [2] Group 5: Commitment to Elderly Welfare - Xiamen International Bank emphasizes its commitment to elderly care through technological upgrades and aims to build a comprehensive service system that combines intelligent services, lifestyle ecosystems, and security guarantees to enhance the financial well-being of the elderly [2]
养老金融周报(2025.05.26-2025.06.02)
Ping An Securities· 2025-06-03 10:20
Investment Rating - The industry investment rating is "Outperform the Market," indicating that the industry index is expected to perform better than the market by more than 5% over the next six months [24]. Core Insights - The report highlights three significant events in the global pension sector, including the Canadian CPP's sale of its fossil energy trading platform, the Korean NPS's increase in overseas stock investments, and the UK government's legislative push for pension investments in the domestic private equity market [1][2][11]. Summary by Sections Canadian CPP's Sale of Fossil Energy Platform - On May 30, Canadian CPP Investments announced the sale of its entire 98% stake in the fossil energy acquisition platform EAP to EOG Resources for $5.6 billion. This sale does not indicate a change in CPP's investment strategy in the U.S. [6][7]. Korean NPS's Increase in Overseas Stock Investments - The Korean National Pension Service (NPS) plans to raise its overseas stock allocation target from 35.9% to 38.9% by 2026, which translates to an additional investment of approximately $26.5 billion into foreign stock markets. This strategy aims to hedge against domestic market weaknesses and enhance overall returns [9][10]. UK Government's Legislative Push for Domestic Private Equity Investments - The UK government has proposed legislation to mandate pension plans to invest in the domestic private equity market and set local investment targets. The review aims to reverse the declining trend of UK pension plans investing domestically, which has dropped from over 50% in 2012 to about 20% currently [11][12].
“幸福专线”来了 老人“抬脚上车”
Hang Zhou Ri Bao· 2025-05-23 02:22
Group 1 - The introduction of a new bus stop at Hangzhou's Third Social Welfare Institute has significantly improved transportation access for the elderly residents, allowing them to travel more easily for various purposes such as visiting family or going to the bank [2][3] - The previous bus route, 535, no longer stopped at the institute, requiring residents to walk 20 minutes to the nearest bus stop, which was inconvenient for the average age of 84 among the 1300 residents [2] - The collaboration between the welfare institute and Hangzhou Bus Group led to the establishment of a dedicated bus service (Route 135) that directly serves the institute, enhancing mobility for the elderly [3] Group 2 - The new bus service operates daily from 7:30 AM to 5:00 PM, transforming the institute from an "island of isolation" to a more accessible location for the elderly [3] - Security measures have been implemented at the bus stop, including personnel to assist residents and ensure safety during boarding and alighting [3] - Future plans include making the bus stop more senior-friendly by adding supportive seating and wheelchair-accessible pathways, as well as providing information on public transport connections [3]
京东互联网医院与小度深度合作,推出智能健康屏7X24小时链接全国三甲医院资源
Sou Hu Wang· 2025-05-22 09:38
Group 1 - The core product, Xiaodu Smart Health Screen, is designed for elderly users, integrating health monitoring, medical consultation, and emergency call features, and has received positive feedback from users on JD.com [1][3] - The device provides 24/7 online consultation with top-tier hospital doctors, with an average response time of 30 seconds, enhancing accessibility for elderly users [1][3] - The platform supports multi-party video consultations, allowing family members to join remotely, which facilitates communication between doctors, patients, and family members [3] Group 2 - The increasing aging population is driving demand for home-based elderly care, emphasizing the need for health, safety, and emotional companionship [5] - Xiaodu Technology has been enhancing its products for elderly users since 2018, with over 50 million households using its products, 40% of which are elderly households [5] - The collaboration between JD Internet Hospital and Xiaodu Smart Health Screen represents a significant step in expanding online medical services and exploring health care models for the elderly [5]