"世界那么大，我想去看看。"无论是风景名胜、大好河山，还是古都新貌、时尚街区，在新春佳节，想 出门看看的不仅是年轻人，还有很多老年人。 北京市的交通场站、公园、博物馆、购物中心，那些为老年人走出家门而准备的适老服务，是否已经安 排妥当、细致到位？ 复兴商业城在适老服务上做出精细化工作。 北京西站设有爱心敬老"慢"窗口。 北京西站多项措施保证老年人出门畅行无忧。 畅行无忧 轮椅免费用 迷路有人管 处处有热水 冬日见温情 "小伙子，这儿有热水吗？"北海公园三清茶社，有老年游客手握保温杯进店询问。 "有，大爷，我给您接。"茶社负责人赵强上前一步接过大爷的保温杯，"咱北海公园里头，每个商户都 能接热水。" 春运期间，北京西站客流密集，对于不熟悉站内环境的老年旅客是不小的考验。在北京西站地下二层， 70多岁的秦先生刚从甘肃天水抵京，正带着孙子四处张望。第一次来京的他，因找不到与小女儿约定的 碰面地点，一时间手足无措。 不远处的旅客服务中心，身着"旅客身边人"马甲的志愿者留意到这一老一小后，主动上前询问，得知秦 老先生跟女儿约在了南广场，一边帮忙提行李，一边引领着祖孙俩与家人会合。秦先生说春节计划和小 女儿赴广州过年，于 ...

"世界那么大，我想去看看。"无论是风景名胜、大好河山，还是古都新貌、时尚街区，在新春佳节，想 出门看看的不仅是年轻人，还有很多老年人。 北京市的交通场站、公园、博物馆、购物中心，那些为老年人走出家门而准备的适老服务细节，是否已 经安排妥当、细致到位？ 不远处的旅客服务中心，身着"旅客身边人"马甲的志愿者留意到这一老一小后，主动上前询问，得知秦 老先生跟女儿约在了南广场，一边帮忙提行李，一边引领着祖孙俩直到与家人汇合。秦老先生告诉记 者，他春节计划和小女儿赴广州过年，于是先相约北京，准备游览京城后再一起回广州，"正着急着就 有人过来帮忙，北京西站的服务太及时了！" 北京西站多项措施保证老年人出门畅行无忧 北京西站多项措施保证老年人出门畅行无忧 说话间，一位阿姨一瘸一拐地走向旅客服务中心，她拎着大包小包要去赶火车，结果上下楼时不小心扭 伤了脚。志愿者立即取来轮椅，一人帮她拎包，一人推着轮椅将她送往候车室，随后又有站内工作人员 帮助她上了车。 畅行无忧 轮椅免费用 迷路有人管 春运期间，北京西站客流密集，对不熟悉站内环境的老年旅客是不小的考验。在北京西站地下二层，70 多岁的秦老先生刚从甘肃天水抵京，正带着孙子四处 ...

央广网北京2月10日消息（总台中国之声记者江晓晨）据中央广播电视总台中国之声报道，今年春运，铁路 部门全面升级适老化服务，从购票预约到进站乘车，全程守护银发旅客出行。针对65岁以上单独出行的行动不便 老人，可以申请无陪伴年长旅客服务。 旅客可通过12306App、官网或电话、线下服务台等方式提前预约。从进站优先安检、专人引导候车，到专用 通道检票上车、站车无缝交接，再到终点站协助出站，全流程均有工作人员接续帮扶。 2月9日，中国之声记者从北京西站出发，往返北京-石家庄，全流程记录铁路部门如何用专业细致的接力保 障，诠释春运里的民生温度。 北京西站二层大厅内回家的旅客（记者江晓晨 摄） 腊月二十二，北京西站。 北京西站036候车大厅内的轮椅存放区（记者江晓晨 摄） 二楼候车大厅一侧的036候车室是北京西站重点旅客服务的核心区域。客运值班员李宸在核对当日重点旅客 工单时，都会反复确认每位预约旅客的具体需求。 李宸介绍："根据旅客不同的需求，我们再跟旅客说从哪集合再怎么送。有工作人员去对接，可能家属让老 人坐车会比较放心一些。" 今年76岁的眭女士是李宸将要对接的重点旅客，因近期刚做过腰部手术，眭女士无法长时间行走 ...

Core Insights - The article emphasizes the importance of addressing the digital divide for the elderly, highlighting the need for technology solutions that are patient and wise to ensure social equity and warmth [1] Group 1: Digital Divide and Elderly Engagement - The essence of the digital divide extends beyond interface adaptation issues to the capability and psychological barriers faced by the elderly, with only 38% of elderly internet users able to independently use ride-hailing apps and a mere 25% actively using AI health management tools [2] - The report from the China Internet Network Information Center (CNNIC) indicates that as of July 2025, the number of internet users aged 60 and above reached 161 million, with an internet penetration rate of 52.0%, yet their digital engagement remains superficial [2] Group 2: AI Innovations for Elderly Services - In response to societal needs and policy guidance, tech companies are exploring deeper empowerment paths, such as Shenzhen-based AI education company Shifang Ronghai, which launched the "AI Mentor" to provide learning and emotional support for the elderly [3] - The AI Mentor utilizes 75 proprietary algorithms and professional voice models to address the physiological and psychological characteristics of the elderly, achieving a satisfaction rate of 95.81% with over 110,000 AI-generated works [3] Group 3: Human-Centric Approach to Elderly Services - The core of elderly adaptation is not merely technological iteration but a precise response to the real needs of the elderly, moving from superficial adjustments to comprehensive AI companionship [4] - Building a quality elderly ecosystem requires collaboration among policy, market, and society, with a focus on creating low-threshold, highly adaptable products that genuinely address the issues of "ability to use, willingness to use, and desire to use" [4] - Bridging the digital divide is fundamentally about safeguarding social equity, necessitating the integration of humanistic care into every design aspect to ensure the elderly feel a sense of belonging and achievement in the digital age [4]

央视网消息：为了方便年纪大的旅客乘车，铁路部门优化升级适老化服务举措，为银发旅客出行提供方便。 在国铁郑州局南阳车务段南阳站，由党员和青年志愿者组成的"银发服务队"在进站口、安检处等候，帮助携带大件行李、行动不便 的老年旅客进站上车。 为方便老年旅客出行，车站提前对无障碍电梯进行维护升级，在台阶处增设防滑条和醒目标识，卫生间配备扶手、紧急呼叫按钮 等。 同时，在服务台为有需要的老年旅客免费提供老花镜、急救药箱、轮椅等便民设备，消除老年旅客出行障碍。 国铁郑州局南阳车务段南阳站站长臧焕良表示，针对行动不便、患病等有特殊需求的老年旅客，可通过12306App或车站服务台提 前预约重点旅客服务，车站提供"一帮到底"的"一站式"服务。安排工作人员从安检、进站到上车全流程服务陪伴，助力老年旅客出 行无忧。 车站在售票厅还设置了爱心窗口，优先为老年旅客等重点旅客办理现金购票、改签等业务。在既有订票渠道基础上，铁路部门针对 持第二代居民身份证的年满60周岁及以上的老年旅客提供电话订票服务，进一步方便老年旅客购票出行。 ...

Core Viewpoint - Taiping Life Insurance demonstrates its commitment to customer-centric service by providing tailored support for elderly clients, showcasing its dedication to financial inclusivity and accessibility [1][2]. Group 1: Customer Service Initiatives - Taiping Life Insurance's Tianjin branch responded promptly to a 93-year-old client's urgent request for policy changes by utilizing a "Silver Hair Care" green channel, offering on-site service with mobile technology [1]. - The company employs "Taiping Baobao" mobile app for face recognition and electronic signature, enabling a paperless process for policy changes, thus enhancing service efficiency for elderly clients [1]. - The Shanghai Hongkou branch assisted a 95-year-old client in Wuxi by coordinating with her son abroad to facilitate necessary signatures for policy changes, demonstrating proactive customer engagement [2]. Group 2: Commitment to Elderly Care - Taiping Life Insurance has received widespread recognition from elderly clients for its thoughtful and convenient services, aiming to reduce the burden on seniors while ensuring their needs are met [1]. - The company plans to continue innovating in elderly financial services and expand the use of technology to enhance the quality of life for the senior demographic [2].

国家统计局最新数据显示，2025年末，我国60岁及以上人口达32338万人，占比23%；65岁及以上人口 22365万人，占比15.9%。人口老龄化进程持续深化，如何织密老年群体福祉保障网、破解居家安全与 生活便利难题，成为社会治理与民生服务的重要课题。平安产险福建分公司立足"金融为民"初心，以公 益实践为抓手、以服务升级为支撑，创新推出"银发安居"公益计划，构建"居家微改造+全链条适老服 务"体系，用专业力量守护"最美夕阳红"。 邻里心声为引 公益改造暖银龄 "夜里起夜摸黑找门把手，卫生间地面湿滑总怕摔跤。"在与留守老人张奶奶的一次邻里闲聊中，平安产 险建瓯支公司志愿者敏锐捕捉到老年群体居家生活的痛点。急老人之所急，一场精准化的适老微改造迅 速落地。 1月27日，平安产险建瓯支公司志愿者团队携带适老物资上门，依据老年人行动特性开展系统性安全升 级：在卧室、玄关门把处粘贴夜光贴，柔和荧光照亮夜间通行路；于卫浴区及室内过渡区域铺设防滑 贴，通过"贴压确认"工艺筑牢安全防线；用固定扣规整杂乱家电线缆，避免拖拽绊倒风险，同时细致排 查插线板老化情况，现场提醒隐患设备更换要点。 同日，志愿者团队还为小区另一户老人家庭 ...

"老吾老以及人之老"，孟子笔下的仁爱理想，正在新时代铁路服务中生动践行。据悉，在既有订票渠道 基础上，铁路部门推出老年旅客电话订票服务，购买乘车日期为2月2日及以后的预售期内距开车3天及 以上的老年旅客火车票，旅客可拨打铁路12306客服电话订票，并可选择线上或线下方式支付票款，进 一步方便老年旅客购票出行。 铁路服务的温度，恰恰藏在这些看似细微的举措中。电话订票服务看似只是增加了一个购票渠道，实则 是对老年群体尊严的尊重，是服务的温度，是对"不让任何人掉队"的民生承诺。真正的便民服务，是要 守住人文关怀的底线，关照少数群体的难处。在人口老龄化加速的今天，这样的服务创新在让老年旅客 受益的同时，更为全社会适老化改造提供了示范。 直击痛点，破解老年购票难题。当前我国人口老龄化进程持续深化，老年群体规模不断扩大，随之而来 的出行需求也日益旺盛，铁路作为便捷高效的出行方式，已成为众多老年人出行的重要选择。然而，数 字时代的购票方式对老年群体构成不小挑战：智能手机操作复杂、线上抢票节奏过快、验证码识别困 难，让不少老人"望网兴叹"。此前，老年旅客购票多依赖车站窗口，不仅要排队等候，还可能因赶不上 预售期错失车票。新服 ...

Core Viewpoint - The article highlights the efforts of Industrial Bank to enhance financial services for the elderly through the "Xing Gongyi" public welfare station, focusing on smart services, hardware upgrades, and operational details to make banking more accessible and comfortable for senior customers [1][2]. Group 1: Service Enhancements - The "Xing Gongyi" public welfare station has been upgraded to provide a more senior-friendly environment, featuring comfortable seating, magnifying tools, and a green channel for elderly customers to avoid long queues [1]. - Staff members are trained to assist elderly clients by slowing down their explanations and adjusting screen brightness and font size for better visibility [1]. Group 2: Digital Financial Services - The bank's mobile banking app, "Anyu Version," is specifically designed for elderly users, featuring enlarged fonts, clear icons, and voice search capabilities to facilitate easy access to services like balance inquiries and bill payments [1]. - Self-service devices have been updated with a large font mode, simplifying the interface for high-frequency tasks, and extending the password input time to 90 seconds to accommodate slower input speeds of elderly users [2]. Group 3: Future Developments - The bank plans to continue enhancing the "Xing Gongyi" public welfare station and the "Anyu Version" mobile banking app, focusing on understanding the real needs of elderly customers and providing thoughtful, respectful service [2].

Group 1 - The core viewpoint emphasizes the need for a comprehensive industry chain in the elderly-friendly environment transformation, suggesting the establishment of local guidelines based on the "Barrier-Free Design Standards" [1] - The proposal includes the construction and renovation of apartments and communities suitable for the elderly, equipped with barrier-free facilities, emergency call systems, and smart home technologies [1] - Collaboration with medical institutions and rehabilitation centers is recommended to provide professional medical services, forming a complete elderly-friendly transformation industry chain [1] Group 2 - It is suggested to increase government financial investment by establishing special funds for elderly-friendly renovations and creating a stable growth mechanism for financial resource allocation [2] - The proposal encourages social capital participation and aims to raise public awareness and support for the renovation efforts [2]