Core Points - The incident involves consumer complaints regarding the production date of a pastry product sold by the company, specifically the "Taro Mud and Red Bean Egg Yolk Pastry Combination" [1][3] - The company conducted an investigation and found discrepancies in the logistics information, leading to confusion about the product's production date [7][8] Group 1 - The issue originated from a consumer's online post on September 15, questioning the production date of the pastry combination ordered on September 9 [1] - The company confirmed that the order was placed on September 9, and the logistics process was initiated on September 10, but the actual product was not shipped until September 11 due to packaging defects [7][8] - The production date on the shipped product was verified to be September 11, 2025, and there was no evidence of pre-printed production dates [8] Group 2 - The company acknowledged the error in the logistics tracking system, which did not align with the actual shipping process, causing misunderstandings for the customer [8] - As a resolution, the company offered a refund for the pastry combination to the affected customer [8] - The company announced a corrective action plan to improve its logistics processes, including enhanced checks for rapid collection and shipping, and increasing personnel involved in the shipping verification process [8]

Core Points - A recent issue arose regarding the logistics information of "胖东来酥饼," where the collection time was reported to be earlier than the production date, leading to customer confusion [1] - The company clarified that there was no premature printing of production dates, attributing the discrepancy to a failure in the standard shipping process by the courier [1][2] - A refund was issued to the affected customer for the "红豆蛋黄酥饼" order due to the misunderstanding caused by the logistics information [1][2] Logistics Investigation - The investigation revealed that the courier completed the outbound process on September 10, but the actual product was not shipped until September 11 due to packaging issues [2] - The tracking information only began updating after the product reached the sorting center on September 12, leading to further confusion for the customer [2] - The company has implemented corrective measures, including a daily verification mechanism for shipments and increasing personnel involved in the shipping process to ensure accuracy in logistics tracking [2]