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深耕鹭岛显担当 服务大局谱新篇
Core Viewpoint - China Life Insurance Xiamen Branch is committed to integrating its operations with local economic and social development, leveraging its strengths as a state-owned enterprise to enhance public welfare and support the high-quality development of Xiamen [1][20]. Group A: Party Building and Business Integration - The company emphasizes the importance of party building as a foundation for productivity, competitiveness, and cohesion, integrating it into all aspects of its operations [5]. - It has established partnerships with government departments and community organizations to enhance service delivery and community engagement [5]. - Initiatives include forming "attack pioneer teams" to address customer needs and provide tailored insurance solutions [5]. Group B: Support for Small and Micro Enterprises - The company has provided risk coverage for 3,479 small and micro enterprises, benefiting 55,200 employees [6]. - Innovative products like the "Online Employee Welfare Insurance" and "Anxin Liuxia" series have been developed to meet the specific needs of local businesses [6]. - A fully online service process has been implemented to facilitate insurance transactions for small enterprises, addressing service accessibility issues [6]. Group C: Enhancing Public Welfare - The company has created a multi-layered, sustainable network of inclusive insurance to address community needs, including a comprehensive family protection plan [9]. - Collaborations with local organizations have led to tailored insurance products for specific demographics, such as family planning households [9]. - The company has organized various community events to enhance public awareness and engagement in insurance services [10]. Group D: Promoting Cross-Strait Integration - The company has tailored insurance solutions for Taiwanese enterprises and individuals, facilitating their operations and residence in Xiamen [16]. - From January to August 2025, the company insured 12 Taiwanese enterprises with a total coverage amount of 21.8 billion [16]. - Services have been optimized to simplify the insurance process for Taiwanese clients, enhancing efficiency and accessibility [17]. Group E: Health Insurance Initiatives - As the leading provider of major illness insurance in Xiamen, the company has covered 4.83 million individuals, with total claims amounting to 661 million [18]. - The annual maximum payment limit for urban and rural residents has been set at 500,000, while for employees, it reaches 1.1 million [18]. - The company has integrated digital solutions to streamline the claims process, ensuring efficient service delivery [19]. Group F: Commitment to Quality Service - The company has launched various initiatives to enhance claims service efficiency, achieving a claims payment rate of 99.52% with an average processing time of 1.33 days [31]. - A "one-stop direct payment" claims service has been introduced, allowing for immediate claims processing upon hospital discharge [30]. - The company has established financial consumer protection stations to educate the public on financial literacy and safeguard consumer rights [32].