Core Viewpoint - The company is actively responding to national calls for digital transformation and innovation in the insurance industry, focusing on building a customer-centric digital operation system to enhance the insurance value chain [1][2][4]. Group 1: Digital Transformation Initiatives - Shanghai Life Insurance has established a comprehensive digital platform that integrates online and offline services, promoting a smart upgrade of the insurance value chain [1][2]. - The company has launched the Kunming Disaster Recovery Center, which adheres to high industry standards and enhances data security and business system stability [2][3]. - The "Double Guarantee" information security framework is being developed, supported by the Chongming Cloud Data Center and the Kunming Disaster Recovery Center [3]. Group 2: Technological Innovations in Services - The company has implemented a rapid insurance application process, allowing customers to complete the entire application in minutes through online methods [4]. - The "Rapid Claim" service has seen over 80% of small claims submitted online, significantly improving efficiency [5]. - A unified customer platform has been launched to centralize customer data management and enhance service efficiency, achieving a customer satisfaction rate of 99.28% for elderly clients [6]. Group 3: Future Development Strategies - Shanghai Life Insurance has outlined a "123 Strategy" to continuously enhance its technological innovation capabilities and accelerate digital transformation [7].