Core Insights - China Southern Airlines (CSA) has launched a dedicated "Elderly and Children Care" service on the Harbin-Sanya route to cater to the increasing number of elderly and child travelers [2][3] - The service includes specialized check-in counters, priority boarding, and personalized in-flight assistance to enhance the travel experience for these groups [2] - The airline organized themed flights on October 29, featuring interactive activities and crafts related to the Double Ninth Festival, fostering a caring atmosphere for passengers [2] Service Features - CSA has established exclusive check-in counters at the airport and offers priority boarding for elderly and child passengers [2] - In-flight services include personalized greetings, dietary recommendations for elderly travelers, and weather updates before landing [2] - The airline has implemented a digital service platform to identify and assist "Elderly and Children Care" passengers effectively [2] Training and Future Plans - CSA is continuously optimizing its special passenger service system, focusing on reducing wait times and enhancing convenience [3] - The airline provides specialized training in elderly health care and service communication skills for its staff [3] - The "Elderly and Children Care" service will continue to support senior citizens and families traveling together, aiming to improve their flying experience [3]