Core Insights - The company has invested over 8 million yuan to upgrade its logistics capabilities, enhancing efficiency and service quality [3][4][5] - The new automated sorting equipment can handle up to 500,000 packages daily, with a peak capacity of 600,000 during busy seasons [3][4] - The logistics center has also upgraded its vehicle fleet, acquiring nine new 9.6-meter trucks and advanced unloading machines, significantly reducing unloading time from 45 minutes to 15 minutes [3][4] Operational Enhancements - The logistics center features a 4,800 square meter standard high platform warehouse equipped with advanced automated sorting technology [1][3] - Dynamic weighing on 30 supply platforms minimizes errors related to package weight differences, improving overall efficiency [3] - The introduction of automated unloading machines has increased operational efficiency by 60-70% [3][4] Customer Service Improvements - The company has implemented comprehensive training for its customer service team to enhance professional capabilities and responsiveness [4] - Adjustments to customer service hours and the introduction of a 24-hour intelligent customer service robot ensure timely issue resolution [4] - The goal is to create a customer-centric team that addresses inquiries promptly, enhancing customer satisfaction [4][5] Market Impact - The upgraded logistics center has improved shipping processes for local e-commerce businesses, alleviating concerns during peak promotional periods [5][7] - The company aims to continuously optimize service models based on market changes and customer needs, fostering deeper partnerships with local businesses [5][7] - The vibrant activity at the logistics center reflects the dynamic growth of the local e-commerce economy and the company's commitment to excellence [5][7]