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江苏破解儿童就医“少跑腿、多安心”的减负密码
Xin Hua Ri Bao· 2025-08-23 23:58
Group 1 - The core idea of the article revolves around the optimization of pediatric medical services in hospitals, significantly reducing the average walking distance for parents and children to 778 meters through various process improvements [1][3] - The implementation of a "one-stop service center" allows parents to complete multiple tasks such as appointment scheduling, insurance consultation, and document copying in one location, enhancing convenience [2][3] - Hospitals are adopting a "dual-track" strategy to streamline services, allowing for bedside admissions and settlements, which minimizes the need for parents to move around the hospital [2][4] Group 2 - The "day surgery" model at Nanjing Children's Hospital has reduced the average hospital stay for certain procedures from 3 days to 1.1 days, lowering treatment costs by 1,400 yuan per case [4][5] - The establishment of a multidisciplinary team (MDT) for complex and rare diseases aims to improve diagnostic efficiency and provide integrated care, reducing the need for families to travel for specialist consultations [5] - The introduction of a smart appointment system has improved the booking process, allowing for 100% appointment availability and a significant reduction in waiting times [6][7] Group 3 - The integration of online payment systems at hospitals has streamlined the payment process, allowing for direct insurance payments and enhancing overall patient satisfaction [7] - The use of artificial intelligence in hospitals for health assistance and patient navigation has further reduced the burden on parents, providing efficient service through automated responses [7]