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高质量发展地方亮点|山东深化“高效办成一件事”改革提升政务服务效能
Xin Hua Wang· 2026-01-01 02:20
"今年我儿子上初一,在给孩子办理入学报名时,直接登录'爱山东'App,仅需填报简单身份信息,平台便自动完成了户籍、房产等信息的核验, 全程不到3分钟,就完成了所有报名手续。"山东省淄博市博山区第一中学学生家长韩梦霞说,几年前,在给孩子办理小学入学报名时,她要到学 校现场排队交户口簿、不动产权证等一堆材料,等学校审核,遇到材料不全还要来回奔波,整个过程费时又费力。 变化源于当地推行的教育入学"一件事"改革。针对传统线下报名存在的"环节多、材料多、跑腿多"等问题,山东通过流程再造,对之前分散的报 名、审核、录取等多个环节进行整合。同时多部门联动,实现户籍、居住证、房产、社保等10余项居民数据信息互通共用、共享核验,让家长们 不排队、不跑腿、"指尖办"。 山东教育入学"一件事"改革推行以来,网上报名、线上审核、网上录取、入学核验等工作实现"一站式"高效办理,全省入学"网办率"92%以上,已 累计服务新生422万人次。 乐陵市行政审批服务局设置"一窗受理"窗口,让企业、群众办理业务更便利。新华社记者贾云鹏 摄 这是山东深化"高效办成一件事"改革的缩影。近年来,山东以"高效办成一件事"改革为牵引,围绕个人生命全周期、企 ...
民生一件事 | 从数天等待到立等可取 居住证的速度变革书写民生“温度答卷”
Yang Shi Wang· 2025-12-28 04:34
央视网消息:一般来说,居住证的申领从受理到制作发放需要几天到十几天的时间,辽宁日前实施居住证"立等可取"政策,居住 证办结时间被压缩至分钟级。 新政策实施后,居住证通过网上和窗口都可以办理,电子居住证与实体居住证具有同等效力,老家在黑龙江的刘先生拿到了这家 派出所首张"立等可取"居住证。他说:"当时,我也很着急,我就试着给辖区派出所打个电话,我在医院照顾老人,也没有时间,我 说我下班来行不行?他们民警搁这等着。" 目前,全国范围内能实现居住证立等可取的省份并不多。为什么立等可取难?因为它要求的不是打印快,而是核验快。过去,为 了确保核验无差错,往往只能靠时间来换。如今,通过实施技术升级、服务前置、流程再造等创新举措,大幅减少了核验时间;同 时,将实体居住证制作权限由制证中心集中生产,下放到各户籍派出所窗口现场制作,实现了"提交即审核、审核即领证"。 据了解,新政在辽宁全省各市同步实施以来,仅三天时间已发放15000张立等可取居住证。 CETV/13 TV com ( 11 l Time 20 ▲ 丹东市公安局治安管理支队副支队长 祝一丹:把核实的时间缩短为最短时间,比如说,居民没有带身份证,可以通过网上查 询 ...
毁掉公司执行力的,不是员工,而是部门墙
3 6 Ke· 2025-12-18 03:55
在企业的经营中,很多公司会陷入一种怪圈: 老板和高管们殚精竭虑,员工们也并非不努力,但公司的战略就是落不了地,项目就是推不动,客户的 需求就是无法被快速响应。 问题出在哪里? 但泰勒没想到的是,一百年后,专业分工成了公司最大的诅咒。 部门墙的本质,是专业分工导致的"信息孤岛"和"利益分化"。 你是营销部门,你的KPI是曝光量、美誉度。你希望产品高端,品牌高大上。 你是销售部门,你的KPI是销售额、回款率。你关心价格、渠道、促销政策。 你是研发部门,你的KPI是创新性、稳定性。你追求技术突破、功能领先、极致体验。 很多时候,我们习惯于归咎于"人",是某个员工能力不行,某个团队执行力差。 事实上,毁掉公司执行力的,可能不是单个的员工,而是厚厚的部门墙。 拆不掉的部门墙 部门墙是怎么出现的?你先要认识一个人:管理学之父泰勒。 一百多年前,泰勒提出了"科学管理",核心思想是专业分工。把复杂工作分解成简单任务,让专业的人 做专业的事。这套方法论推动了工业革命,塑造了现代公司。 每个部门都没错。营销要为品牌负责,销售要为业绩负责,研发要为技术负责。 问题在于,他们都只为自己的KPI负责,却没人真正为最终结果负责。 于是, ...
河南夏邑:科技赋能强监督 清风护航优环境
Zhong Guo Fa Zhan Wang· 2025-11-14 07:01
Core Viewpoint - The article emphasizes the importance of a favorable business environment as a "lifeline" for county economic development, highlighting the role of strict discipline in optimizing this environment [1][5]. Group 1: Innovations in Business Environment - The county's disciplinary committee has implemented a dual-code mechanism ("supervision code" and "service code") to enhance government service efficiency, resulting in the resolution of 32 issues related to bureaucratic processes and policy implementation [1][2]. - A reform initiative has consolidated 20 high-frequency service scenarios into a single process, reducing redundant documentation by over 82% and achieving a total of 10,537 processed cases [2]. Group 2: Collaborative Supervision Mechanisms - A three-dimensional collaborative system has been established, integrating the "12345 hotline," government services, and disciplinary supervision to address issues harming the business environment, with a focus on rapid response to complaints [3]. - The county has initiated a special supervision program targeting irregular charges and inspections, promoting a shift from "management-type" to "service-type" enforcement, and has conducted visits to over 200 enterprises to gather feedback [3]. Group 3: Continuous Improvement and Third-Party Evaluation - The county's disciplinary committee is actively engaging third-party supervisors to evaluate government service quality, leading to 13 optimization suggestions and the simplification of four administrative processes [4]. - An innovative "enterprise reputation evaluation" mechanism has been introduced, linking service effectiveness assessments to departmental performance reviews, thereby incentivizing improvements in service delivery [4]. Group 4: Future Directions - The county plans to continue innovating supervision models, focusing on key tasks such as industrial transfer and economic recovery, while maintaining a commitment to enhancing the business environment through rigorous oversight [5].
新疆乌什县以改革温度激发营商活力
Zhong Guo Jing Ji Wang· 2025-11-01 08:02
Core Viewpoint - The article highlights the significant advancements in digital governance and service efficiency in Wushi County, Xinjiang, through the "Digital Wushi" initiative, which aims to enhance the business environment by addressing service bottlenecks and improving administrative processes. Group 1: Digital Transformation and Service Efficiency - Wushi County has implemented a digital transformation strategy focusing on three dimensions: digitalization, process reengineering, and service extension, resulting in improved efficiency and user satisfaction in government services [1] - The county has achieved 1,178 government service items available online, covering high-frequency areas such as business registration, social security, and real estate registration [1] - The introduction of a "cross-province handling" window and online processing has allowed 123 high-frequency items to be managed across regions, breaking geographical barriers [1] Group 2: Streamlined Approval Processes - The "one industry, one certificate" reform has consolidated multiple departmental approvals into a single comprehensive license, reducing average processing time by 65% [2] - Wushi County has established 98 "deficient acceptance" items and 48 "commitment acceptance" items, clarifying the required materials to minimize the burden on businesses [2] Group 3: Enhanced Service Accessibility - The implementation of a "parallel approval" function has reduced the time for processing seven business registration items from 1.5 days to 1 day, enabling one-stop completion of essential tasks [3] - Average waiting time at service centers has decreased by 80%, from 40 minutes to 15 minutes, significantly enhancing service efficiency [3] - The county has introduced flexible service hours and a 24/7 self-service hall to accommodate the needs of working individuals [3] Group 4: Community Engagement and Feedback - The "one stamp manages approval" reform at the grassroots level has created a new model for one-stop government services, allowing residents to complete tasks locally [4] - The 12345 government service hotline has handled 10,247 public requests with a completion rate of 97.61% and a satisfaction rate exceeding 99% [4]
江苏破解儿童就医“少跑腿、多安心”的减负密码
Xin Hua Ri Bao· 2025-08-23 23:58
Group 1 - The core idea of the article revolves around the optimization of pediatric medical services in hospitals, significantly reducing the average walking distance for parents and children to 778 meters through various process improvements [1][3] - The implementation of a "one-stop service center" allows parents to complete multiple tasks such as appointment scheduling, insurance consultation, and document copying in one location, enhancing convenience [2][3] - Hospitals are adopting a "dual-track" strategy to streamline services, allowing for bedside admissions and settlements, which minimizes the need for parents to move around the hospital [2][4] Group 2 - The "day surgery" model at Nanjing Children's Hospital has reduced the average hospital stay for certain procedures from 3 days to 1.1 days, lowering treatment costs by 1,400 yuan per case [4][5] - The establishment of a multidisciplinary team (MDT) for complex and rare diseases aims to improve diagnostic efficiency and provide integrated care, reducing the need for families to travel for specialist consultations [5] - The introduction of a smart appointment system has improved the booking process, allowing for 100% appointment availability and a significant reduction in waiting times [6][7] Group 3 - The integration of online payment systems at hospitals has streamlined the payment process, allowing for direct insurance payments and enhancing overall patient satisfaction [7] - The use of artificial intelligence in hospitals for health assistance and patient navigation has further reduced the burden on parents, providing efficient service through automated responses [7]
苏州率先实现船民业务“就近办”
Su Zhou Ri Bao· 2025-08-07 00:50
Core Viewpoint - Jiangsu Province is implementing 12 reform measures to enhance the efficiency of inland waterway operations, focusing on issues faced by shipowners such as multiple administrative processes, difficulties in service access, and slow passage through locks [1][2] Group 1: Reform Measures - The reforms aim to address the pain points of shipowners by streamlining operations related to inland shipping, crew qualifications, lock passage, and law enforcement [1] - The "Su Traffic Fast Service" brand will lead the initiative, consolidating various high-frequency administrative services into a single package for easier processing [1] Group 2: Pilot Implementation in Suzhou - Suzhou is designated as a pilot area, introducing a "nearby service" initiative to facilitate waterway-related business operations [2] - The city has established a model where local administrative windows handle applications, while the municipal bureau conducts reviews and approvals, significantly reducing the service costs for shipowners [2] Group 3: Data Sharing and Electronic Services - The new model will cover the entire province within the year, allowing for comprehensive services such as ship registration, inspection, and crew certification to be processed citywide [2] - The system will enable automatic issuance of operating certificates based on data sharing, eliminating the need for shipowners to apply actively [2] - Electronic certification for crew qualifications will be piloted in Suzhou before being rolled out across the province, ensuring that electronic documents hold the same validity as paper versions [2]
上半年安徽省进出口规模突破4500亿元 创历史同期新高
Core Insights - In the first half of 2025, Anhui Province's total goods trade import and export value reached 458.54 billion RMB, a year-on-year increase of 15.2%, marking a historical high for the same period [1] - Exports amounted to 309.85 billion RMB, growing by 15.4%, while imports were 148.69 billion RMB, increasing by 14.7% [1] - Anhui ranked 9th nationally and 1st in Central China for total import and export value, with a growth rate placing it 6th nationally and 1st in the Yangtze River Delta [1] Export Dynamics - The export of electromechanical products reached 222.91 billion RMB, up 18.5%, accounting for 71.9% of the province's total exports [1] - Automobile exports, including chassis, totaled 461,000 units, maintaining the top position nationally, with new energy vehicle exports increasing by 29.9% [1] - Exports of "new three samples" products, representing green and low-carbon initiatives, reached 37.13 billion RMB, a growth of 67.8% [1] Brand Development - The "going global" strategy for brands accelerated, with exports of self-owned brand products totaling 155.98 billion RMB, a 9.1% increase, making up 50.3% of total exports [1] Trade Partnerships - Trade with countries involved in the Belt and Road Initiative reached 248.49 billion RMB, a 14.9% increase, accounting for 54.2% of total trade, up 3.8 percentage points from the previous year [2] - Exports to ASEAN countries grew by 34.5% to 61.71 billion RMB, while trade with other RCEP member countries increased by 23% to 118.25 billion RMB [2] - Exports to the EU and Japan were 61.32 billion RMB and 24.17 billion RMB, growing by 20% and 28.1% respectively [2] Product Impact - The impact of specialty products on Anhui's foreign trade is increasingly significant, with "new three samples" products exported to BRICS countries reaching 11.62 billion RMB, a growth of 138.4% [2] - Exports to Belt and Road countries for these products were 16.55 billion RMB, increasing by 98.7% [2] Customs and Logistics Innovations - The comprehensive bonded zone in Anhui has seen significant growth, with imports and exports totaling 79.45 billion RMB, a 31.6% increase, contributing 31.6% to the province's foreign trade growth [2] - Innovations in logistics, such as the "airside direct access" regulatory model at Hefei Xinqiao International Airport, have reduced cargo transfer times from an average of 2 hours to 15 minutes [3] - The implementation of an "empty vehicle intelligent recognition" system has improved efficiency, allowing 70% of empty vehicles to pass through checkpoints automatically, enhancing processing times by 83% [3]
企业AI转型:2000万学费“买”来的15条教训
Sou Hu Cai Jing· 2025-07-01 00:55
Strategic Insights - The key to a successful AI strategy is not technological superiority but deep integration with business processes [2] - Not all problems are suitable for AI solutions; traditional methods can often provide more efficient and cost-effective results [3] - Pursuing long-term value in AI strategies often leads to greater success, as seen in the example of Amazon's investment in recommendation systems [4] - The ultimate measure of AI project success is the enhancement of business value, not the advancement of technology [5] Technical Considerations - The biggest barrier to AI implementation is not talent or funding, but "data silos" that hinder effective training and deployment of AI models [6] - Purchasing existing AI solutions is often more suitable for most companies than developing everything in-house [7] - Simpler, interpretable models are often more practical than complex models with large parameters [8] - The safety, ethics, and accountability of AI models are critical concerns that must be prioritized [9] Talent and Organization - Companies need talent that understands both business and AI, acting as a bridge between the two [10] - AI empowerment requires a culture where all employees understand AI's capabilities and limitations, rather than relying solely on a few experts [11] - Failures in AI projects are often due to organizational, cultural, and communication issues rather than technical shortcomings [12] - Cross-disciplinary talent is essential in the AI era to address the complexities of business [13] Implementation and Operations - AI deployment is not a one-time investment but requires ongoing optimization and monitoring [14] - Focusing on clearly defined small problems is often more successful than attempting to disrupt entire industries [15] - The user experience of AI tools is more important than the intelligence of the models themselves [17]
苏州高新区“高效办成一件事”改革成果持续显现
Su Zhou Ri Bao· 2025-06-02 00:22
Group 1 - The core viewpoint highlights the efficiency of the "one-stop service" reform in Suzhou High-tech Zone, which has significantly improved the application process for utilities and business services, benefiting both residents and enterprises [1][2][3] - The "water, electricity, and gas tiered pricing application" has processed nearly 700 cases this year, saving residents an average of over 500 yuan annually on utility expenses [1][2] - The "residential charging pile installation" service has reached 1,756 cases, achieving full coverage in residential communities [1][2] Group 2 - The "municipal public facilities integrated service" mechanism has reduced project connection time to within 1.5 months, streamlining the approval process for various projects [1][2] - The "enterprise establishment + electricity installation" eight-in-one service has been fully promoted, allowing businesses to complete eight steps in one go, significantly enhancing efficiency and satisfaction [2] - The establishment of a joint meeting system has facilitated collaboration among various departments, optimizing processes and improving the approval chain [2][3] Group 3 - The "One Network for All Services" platform has broken down data barriers, enabling multi-department collaboration and a seamless service experience for both enterprises and residents [3] - The focus will continue on project construction and public welfare, expanding the "one-stop service" reform to enhance process reengineering and user experience [3] - The goal is to achieve more services that require "the least number of visits" and can be completed in one go, establishing a model of efficient service in the high-tech zone [3]