Core Insights - Gansu Airport Group's Longnan Airport has upgraded its cargo and luggage handling services through innovative service models and standardized operational procedures [1][2][3] - The airport has implemented a "daily three inspections" system for equipment, ensuring safety and cleanliness, which has led to zero complaints regarding luggage contamination due to equipment issues [2] - The airport's service philosophy, "Ruyi Gansu, Comfortable Journey," emphasizes standardization, normalization, and predictive measures to enhance service quality, resulting in a 38% decrease in luggage damage rates this year [2][3] Group 1 - Longnan Airport has displayed a standardized cargo handling operation flowchart, making it easy for frontline staff to understand and execute their responsibilities [1] - The operational compliance rate among frontline personnel has reached 100% through morning meetings and practical assessments [1] - The airport has established a three-tier response mechanism to address the region's weather challenges, ensuring luggage cleanliness and safety [3] Group 2 - The implementation of a dual verification system during the loading process has ensured accuracy in matching flight numbers with luggage tags, achieving zero errors in loading and unloading [2] - Fixed vehicle parking areas, designated operational routes, and assigned personnel responsibilities have been established to streamline the luggage handling process [2] - The airport's comprehensive service system reflects the broader trend of service upgrades in Gansu's civil aviation sector, with a focus on quality and customer satisfaction [3]