Core Viewpoint - The ongoing impact of the "Xibei and Luo Yonghao dispute" has led to negative public sentiment affecting frontline employees at Xibei, prompting the company to implement various support measures for its staff [1][2]. Employee Compensation and Support - Starting from September, Xibei has increased salaries for frontline employees by an average of 500 yuan per person per month, in response to the negative publicity [1][2]. - The company has established a "委屈奖" (compensation award) for employees who faced online harassment, alongside psychological counseling for affected staff [1]. - Xibei has initiated a weekly recognition program for outstanding employees, rewarding those who provide excellent customer service [1][2]. Performance-Based Incentives - The monthly bonus structure for frontline employees, which includes store managers and below, has been set at 300-800 yuan based on performance evaluations, starting from October [2]. - Each store can nominate 4-6 "most beautiful Xibei people" monthly, with each receiving bonuses of approximately 400-800 yuan, depending on the store's profitability [2]. Overall Store Performance and Customer Experience - Xibei allocates over 10 million yuan monthly for "competition rewards" to incentivize stores that excel in customer experience and food safety [3]. - Specific stores, such as the one in Beijing's Chaoyang District, have received significant bonuses, with an average of 1,000 yuan per employee in October [3]. - The company has implemented measures to maintain staffing levels and enhance service quality, including training sessions during slow periods and price reductions on certain dishes to attract customers [3]. - There has been a noticeable recovery in customer traffic at Xibei's physical locations, with increased seating rates observed since October [3].