Group 1 - The core viewpoint of the articles is the implementation of a remote online service system by ICBC Wuhan Branch to enhance branch operation reform, achieving full coverage and integration of services by 2025 [1][2][3] - As of May 2025, ICBC Wuhan Branch has achieved three breakthroughs: 100% of all branches have established an open "Counter Communication" environment, 100% of branch business rooms have completed the deployment of the remote "Counter Communication" system, and key pilot branches have achieved full coverage of remote "Counter Communication" services [1] - The remote "Counter Communication" focuses on addressing three core pain points in traditional branch services: low efficiency in handling complex transactions, resource shortages during peak business hours, and insufficient service coverage in remote areas [1] Group 2 - The project emphasizes compatibility with domestic operating systems such as Kylin and Tongxin UOS, while retaining Windows system compatibility, to avoid reliance on a single system and mitigate business interruption risks [2] - A detailed implementation plan was developed by the bank's financial technology department, including a training program that has conducted three sessions to enhance the skills of operational staff [2] - The project has improved the utilization rate of old equipment by 45% and saved over 800,000 yuan in hardware costs, while enhancing operational efficiency and achieving resource management [2] Group 3 - The bank plans to continue improving the remote service system, aiming for full coverage of remote services across all branches within the year, and to transition digital operations towards intelligent services [3]