Core Points - The article emphasizes the importance of effective public service mechanisms in Zhengzhou, highlighting the integration of various complaint channels into a single 12345 hotline to enhance responsiveness to citizen needs [1][2][3] Group 1: Public Service Mechanism - Zhengzhou has consolidated 45 different government hotlines into the 12345 hotline, creating a more efficient system for addressing citizen complaints [2][3] - The 12345 hotline has been receiving an average of over 8,000 cases daily over the past three years, demonstrating its effectiveness in handling public inquiries [2] Group 2: Response Efficiency - The average time for signing off hotline work orders has been reduced from 2 hours to 5 minutes, and the average processing time has decreased by 14 hours [4] - Urgent matters are responded to within 2 hours, while general issues are handled within a specified timeframe, showcasing a commitment to rapid response [4] Group 3: Multi-Channel Accessibility - In addition to the traditional hotline, citizens can now use platforms like WeChat, Alipay, and the "Zhenghao拍" app to report issues, making the process more accessible [5][6] - In 2024, the hotline received 134,000 requests through online channels, achieving a 100% response rate [6] Group 4: Targeted Services - The 12345 hotline has established dedicated service channels for both individual and business inquiries, ensuring specialized support for different types of requests [7] - A case example illustrates how the hotline's business service section effectively resolved a citizen's issue with a rejected business license application through personalized assistance [7] Group 5: Collaboration with Law Enforcement - The hotline has established a mechanism to redirect non-police-related issues to the 12345 platform, optimizing police resources for actual emergencies [8] - The integration of data between the 110 police service and the city governance platform allows for more precise and efficient service delivery [8]

Core Viewpoint - The article emphasizes the innovative "Nine Ones" governance system led by the Party in Zhengzhou, which integrates digital technology and grassroots governance to enhance urban management and improve residents' quality of life [1][2][3][4]. Group 1: Governance Framework - Zhengzhou has developed a "Nine Ones" governance system that includes "One Core Unifying Diversity," "One Grid Managing All," "One Screen Observing All," "One Network Encompassing All," "One Line Connecting Up and Down," "One Key Processing All," "One Integration Assisting Innovation," "One Law Promoting Good Governance," and "One System Ensuring Safety" [2][3][5]. - The governance model aims to address challenges posed by urbanization, such as population mobility and diverse interests, by enhancing the efficiency of urban governance [1][2]. Group 2: Digital Integration - The city has established a comprehensive digital governance framework, utilizing a "1+3+N" intelligent perception system that integrates data from various sources to enhance real-time monitoring and response capabilities [9][10]. - Zhengzhou's digital infrastructure includes a city operation platform that facilitates cross-departmental collaboration and improves service delivery [10][11]. Group 3: Community Engagement - The governance system emphasizes grassroots participation, with 39,400 Party organizations closely linked to 16,000 social organizations and 21,000 grassroots self-governing organizations, enhancing community involvement in governance [18][19]. - The integration of public feedback mechanisms, such as the "Zheng Good Photo" app, allows residents to report issues directly, fostering a responsive governance environment [12][19]. Group 4: Performance Metrics - Zhengzhou's governance model has led to significant improvements, including a 94.4% online service availability rate, over 213 million market entities, and a digital economy exceeding 700 billion [19]. - The system has effectively addressed urban challenges, with 242,500 urgent issues resolved through the governance platform, showcasing its impact on residents' lives [19].